Technical Inside Sales Representative (TISR)

Provides direct contact for external and internal customers in the selling of corrosion-resistant products such as HDPE, plastic lined pipe, fiberglass, and plastics, and works in conjunction with the Supply Management groups to assure customer specifications for equipment are met. This position also assists in operational and administrative duties.

Essential Duties and Responsibilities (not all inclusive)

Individual must be able to perform the essential duties with or without reasonable accommodation.

• Provide technical assistance and support for customers regarding technical specifications of products, and trouble shoot applications as needed;
• Understand the customers’ business and determining customer requirements and expectations in order to recommend specific products and solutions;
• Enter and maintain purchase orders, customer orders, procurement match and trade discounts as needed;
• Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
• Maintain knowledge of current product pricing;
• Obtain price quotes from vendors and Supply Management Groups for resale to customers and providing price quotes for customers;
• Establish rapport and providing prompt responses to internal and external customer, vendor and branch inquiries about material and the sales function (including warehouse errors, shortages, and damaged material);
• Maintain and approve quality standards;
• Set up correct description of all inventory items; add new inventory to system as needed;
• Learn new procedures and product information as required;
• Maintain various records and files including rebate files, stock transactions, price catalogs, customer lists, product catalogs, and discounts;
• Available to work scheduled and unscheduled overtime as requested (including on-call);
• Perform other duties or projects as assigned

Education, Experience & Ability Requirements

Any combination of requirements, which provide knowledge and abilities necessary to perform essential duties and responsibilities, will be considered.

• Undergraduate degree in a related field or equivalent combination of education and work experience that provides the knowledge and
• abilities necessary to perform the work;
• Strong knowledge of PVF products, reasoning, analytical, math and reading skills;
• Any combination of two or more years in customer service, inside sales and/or warehouse services in a position with increasing responsibility, to include demonstrated sales experience;
• Demonstrated competence in the use of computers and software applications;
• Demonstrated ability to communicate and promote ideas and transfer detailed knowledge to others;
• Valid Driver’s License with the ability to meet the MRC Global vehicle policy.

Additional Qualifications

• Must have the ability to provide documentation verifying legal work status;
• Ability to read and speak the English language proficiently in order to communicate with others; to understand and interpret safety instructions; and to respond to inquiries;
• Ability to understand and comply with MRC Global guidelines & expectations, to include Code of Conduct and Conflict of Interest guidelines.

Working Conditions

For position-specific details regarding the physical and mental demands and working conditions, contact Human Resources. Reasonable accommodation may be made to enable individuals to perform essential functions.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• La Porte, TX 77571: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location