ServiceNow Business System Analyst - ENTRY

Washington, DC (Hybrid)

24 Months

Responsibilities:

• Formulates and defines systems scope and objectives based on both user needs and a thorough understanding of business systems and industry requirements.
• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.
• Provides consultation on complex projects and is considered to be the top-level contributor/specialist of most phases of systems analysis, while considering the business implications of the application of technology to the current and future business environment.
• Collaborate with cross-functional teams to ensure HRSD solutions align with the overall organizational strategy.
• Collaborate with HR teams and other stakeholders to gather business requirements for HRSD processes and provide expert guidance on best practices.
• Create documentation, including process maps, training materials, and user guides to support HRSD implementation and end-user training

Minimum Education/Certification Requirements :

• Bachelor’s degree in IT or related field or equivalent experience; or a current Project Management Professional (PMP) Certification

Job Types: Full-time, Contract

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Experience level:

• 6 years

Schedule:

• 8 hour shift

Experience:

• Business analysis: 6 years (Preferred)
• MS Office/PowerPoint: 1 year (Preferred)
• Bachelors: 1 year (Preferred)
• Analytical Tools: 1 year (Preferred)
• Creating Reports: 1 year (Preferred)
• Agile: 1 year (Preferred)

Work Location: In person