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Position Overview :
Receives incoming calls to the main switchboard / Private Branch Exchange (PBX), routes them to the appropriate department or person, and takes messages as needed.
Gains confidence and cooperation from the physicians, staff, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication.
Adheres to all local / state / federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care.
Job Description :
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job.
Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
JOB ACCOUNTABILITIES :
CONTACT CENTER SERVICES :
CLERICAL :
SAFETY :
Maintains a clean, neat, and safe working environment, including cleaning and disinfecting equipment after use.
COMPLIANCE :
EDUCATION :
Equivalent experience will be accepted in lieu of the required degree or diploma
HS Diploma or equivalent education / experience
SKILLS AND KNOWLEDGE :
Keen problem-solving ability : comfortable performing in unforeseen scenarios and quickly changing from one task to another.
Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate with fellow team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Basic knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
Ensure the privacy of each patient’s protected health information (PHI).
Build collaborates relationships with peers and other staff members to achieve departmental and corporate objectives.
PHYSICAL ACTIVITIES AND REQUIREMENTS :
See required physical demands, mental components, visual activities & working conditions at the following link :
Job Shift : Varied
Varied
Schedule : Part Time
Part Time
Shift Hours : Days of the Week :
Days of the Week : Variable
Variable
Weekend Requirements :
Every Weekend
Benefits : Unions :
Unions : Position Status :
Position Status : Non-Exempt
Non-Exempt
Weekly Hours : Employee Status :
Employee Status : Regular
Regular
Number of Openings :
Sutter Health is an equal opportunity employer EOE / M / F / Disability / Veterans.
Pay Range is $29.57 to $35.48 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled.
Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs.
Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Qualified applicants with arrest and conviction records will be considered for employment. Applicants for specific positions are still required to disclose certain convictions during the application process, and those convictions may also be considered in determining eligibility for employment in accordance with applicable law.
Last updated : 2024-05-17
Full Time
$50k-60k (estimate)
05/19/2024
08/17/2024
The following is the career advancement route for Pbx operator positions, which can be used as a reference in future career path planning. As a Pbx operator, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Pbx operator. You can explore the career advancement for a Pbx operator below and select your interested title to get hiring information.
If you are interested in becoming a PBX Operator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a PBX Operator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on PBX Operator job description and responsibilities
PBX operators are responsible for operating and maintaining a PBX multiline business telephone system, which functions like a high-tech switchboard.
04/14/2022: Durham, NC
They frequently also serve as a receptionist or perform general administrative support tasks.
02/17/2022: Great Falls, MT
When operating the switchboard, the operator must screen and route calls to the appropriate person.
03/24/2022: Wilmington, DE
The other tasks that operators carry out are clerical jobs, such as typing, dealing with faxes, and proofreading.
02/11/2022: Spokane, WA
Depending on the business, PBX operators may double as receptionists, so they need to be pleasant when dealing with visitors.
02/26/2022: Concord, NH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on PBX Operator jobs
A PBX Operator has to deal professionally and politely.
03/12/2022: New Orleans, LA
A PBX Operator should have the capability to handle multiple calls along with relaying essential messages.
03/21/2022: Brownsville, TX
The operators take care of making sure that calls are transferred to the right person.
01/29/2022: Vineland, NJ
The operator should have some understanding of the telecommunication equipment.
04/03/2022: Champaign, IL
PBX operators need strong people and communication skills.
03/01/2022: Casper, WY
Step 3: View the best colleges and universities for PBX Operator.