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Who are we looking for?
A team lead who manages the team of White Glove Voice Specialists/ Jr. Banker, who is responsible to manage day-to-day operations, ensure readiness to support clients, manage performance feedback and coaching for team members, Monitor and assess client calls, emails and other activities.
Process/Functional Skills:
Behavioral Skills:
Qualification:
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
Job Type: Full-time
Benefits:
Schedule:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
$73k-97k (estimate)
05/20/2024
05/31/2024