Education:

• A High School Diploma, GED.
• College Degree Preferred.
• Successful completion of Certified Nursing Assistant/Aide training is preferred.

Experience:

• 2 years of general management experience preferred.
• Previous experience in health care, human services, or nursing home setting preferred.

Other Requirements:

• A criminal and Motor Vehicle record which meets company standards.
• A valid Colorado Driver’s license.
• Verified legal status to work in the United States.
• Ability to use computers fluently (Internet, Word Processing).
• Exceptional oral and written communication skills.
• Basic money management and budgeting skills.
• Strong organizational skills and adept at performing multiple tasks at once.

Physical Demands/Working Conditions

Requires concentrated visual and auditory attention; requires frequent standing and walking; lifting and transferring individuals, carrying, reaching, pushing, and pulling; ability to work in environments that could include changes in temperature/humidity, dust, odors, noise, various allergens (both chemical and food related) etc.; ability to work with individuals with disabilities, a variety of illnesses, and medical conditions; working indoors, outdoors, and in vehicles; works around and with others, and alone; may have to walk on slippery and /or uneven walking surfaces; expected to assist individuals receiving services with entering and exiting the vehicle, toileting, cleaning, bathing, cooking and other basic life skills.

The Residential Manager II oversees and participates in the development and delivery of services designed to further the abilities of adults with developmental disabilities to live, learn and work in a more independent and inclusive manner. The Residential Manager II is responsible for direct support, administrative duties and management of staff in the designated program. This position oversees a program and works both direct support hours and administrative hours.

Essential Functions

Administrative Duties

• Responsible to assure all shifts are covered.
• Complete all required assessments and reports in a timely manner.
• Ensure that the program is staffed appropriately to meet individual needs and budgetary requirements.
• Provide input to the Finance Office for budget development.
• Adhere to program budget. Minimize scheduling overtime and utilize resources efficiently.
• Verify and approve staff timekeeping records on a regular basis (no less than weekly).
• Review and respond to leave requests.

Supervision of Staff

• Provide leadership by demonstrating a strong work ethic, solution oriented thinking, open mindedness, active listening, good judgment, decisiveness, accountability and strategic thought.
• Communicate expectations clearly and maintain a high level of accountability.
• Train new hires on all job duties and ensure competence.
• Recognize good performance frequently and specifically.
• Provide constructive criticism privately and professionally.
• Address performance issues in a timely and constructive manner and implement corrective action or recommend termination as necessary.
• Conduct staff meetings at least monthly; meet with individuals or small-groups as necessary.
• Notify Human Resources of staff vacancies. Interview applicants as requested.
• Complete annual performance evaluations of staff.
• Responsible for supervising, mentoring and training staff during all work hours.

Program Specific Duties

• Plan healthy and varied menus for the house weekly. Assure menus meet the Department of Health regulations.
• Balance and reconcile client personal needs funds records and financial records on no less than a weekly basis.
• Safeguard individuals’ belongings and regularly update individual inventories.
• Attend and assist clients at medical appointments as needed.
• Ensure medications and medical supplies are on hand as ordered.
• Respond to and correct deficiencies found during internal monitoring and external surveys.
• Submit monthly billing and attendance accurately and timely.
• Approve MAR and perform medication audits monthly.
• Each Manager will be assigned oversight of one or more functional areas including but not limited to day services, residential services, recreation or greenhouse. Managers are responsible to fulfill duties required for each position not enumerated in this job description and to maintain the necessary expertise in his or her functional area.

Individual Rights Protecting and respecting the rights of individuals served

• Respect each individual’s rights within the program and treat all individuals with dignity and respect at all times.
• Respond as a Mandatory Reporter. Report all incidents of suspected client rights violations, mistreatment, abuse, neglect or exploitation immediately according to Colorado state law and MVDS policies and procedures.
• Respect the values, opinions, preferences and choices of individuals.

Person Centered Focusing on what is important to an individual receiving services

• Educate and encourage individuals to make informed choices regarding their lives.
• Provide opportunities and choices for growth and development based on individual interests, preferences and input.
• Ensure access to community resources based on individual interests, preferences and input.
• Encourage individuals to take ownership in maintaining their environment.
• Provide emotional support, social guidance and positive role modeling.

Safety (Risk Management) Protecting individuals from harm

• Assist individuals to maintain a safe and clean environment.
• Create and maintain program’s chore chart for a list of duties.
• Provide safe transportation of persons receiving services, drive defensively and follow traffic laws.
• Follow safety guidelines including, but not limited to healthy lifting, transferring, and back care.
• Identify and solve potential safety hazards, repair or maintenance needs or immediately report them to the Operations Manager.
• In case of emergency, follow the emergency plan identified for the facility; notify appropriate authorities and Mountain Valley staff as soon as possible.
• Conduct, document and participate in emergency drills as required.
• Ensure the vehicles are well-maintained and cared for.
• Interact successfully with people in times of crisis or unpleasant environments.

Individualized Plan and Care Coordination

• Participate in the development of the Individualized Plan (IP) for each resident including analyzing progress and developing new goals for the biannual assessment.
• Provide services and implement goals in accordance with the Individualized Plan for each individual supported.
• Communicate with the Interdisciplinary Team as needs change.
• Assist individuals with physical and personal care as identified in the Individualized Plan (IP).
• Assist non-ambulatory individuals with physical transfer as necessary, including, but not limited to, pushing wheelchairs, assisting someone in standing from a seated or laying position and entering and exiting vehicles.

Documentation

• Review necessary documentation at start of shift and enter necessary documentation at by the end of shift per MVDS policies and procedures.
• Respond to correspondence (emails, voicemails, Therap, etc.) in a timely manner.
• Enter attendance and billing in a timely manner.

Medical Needs

• Communicate with the Medical Office about observed changes in physical and emotional needs in a timely manner.
• Accurately administer medications, document administration and report/document all medication administration errors, as directed by the Medical Office and medication administration policies.
• Follow health protocols and care plans.
• Ensure documentation of all health information as needed (vitals, seizure reports etc.).
• Prepare and serve balanced, healthy meals according to doctor ordered diets.

Other Required Duties

Standards of Behavior/Conduct

• Respond to all requests for information or communication in a timely manner.
• Report all on-the-job injuries to immediate supervisor and Director of Human Resources within 24 hours of the occurrence and provide a detailed account of the events leading to the injury.

Attendance and Scheduling

• Report for work on-time and as scheduled.
• Enter daily, accurate timekeeping records in timekeeping database.
• Attend all regular staff meetings and other meetings as requested by supervisory or administrative staff members.
• Work schedule as assigned.
• Have all time-off requests pre-approved.
• Work at any MVDS facility and be responsible for own transportation to work.

Competencies and Certifications

• Complete all mandatory new hire requirements and training as identified by the State of Colorado and Mountain Valley’s training requirements within 90 days of hire and maintain courses and certifications as required.
• Maintain skills with computers, take advantage of new technology, learn new tools quickly, use technology to enhance job performance and increase productivity. Maintain current understanding of technical processes/equipment.

Adherence to policies and procedures

• Adhere to MVDS policies and procedures outlined in the policy manual, Employee Handbook, and other employee policies.
• Complete other duties and responsibilities as assigned to ensure effective functioning of Mountain Valley’s programming.

NOTE: This position description is intended to indicate the basic nature of the position and to provide examples of typical duties that may be assigned. It does not imply that all employees within the position perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned. Employee may perform other related duties as required to meet the ongoing needs of the organization.