This is a Full Time Seasonal position for employment from June 3 to August 31 - Must stay through August 31. There may be opportunity for continued employment.

Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to save animals and change lives. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.

JOB SUMMARY:

The Customer Service and Animal Care Provider position works directly with the public and the animals. The animal care portion of the job includes performing basic duties associated with providing and maintaining a safe, sanitary, humane atmosphere for our shelter cats. The customer care portion of the job helps interested individuals through the application, screening, and adoption process in addition to helping with office duties such as answering phones and replying to emails. Customer Service and Animal Care Providers are also responsible for greeting and assisting shelter visitors, volunteers, and potential adopters. The ideal candidate will be outgoing, professional, and have the ability to provide a positive experience for all Mountain Humane visitors and pets.

Classification: Full time - Seasonal, Non-exempt

Reports to: Senior Director, Animal Operations and Outreach

Collaborates with: Animal Care Operations, Animal Care Attendants, Behavior and Training Staff, and Marketing

Location: Hailey, Idaho

QUALIFICATIONS:

Should have a minimum of a high school diploma. Two years in customer service, animal‐related, and/or non­profit settings preferred

Highly motivated, out-going, polite, professional team player with the ability to establish and maintain effective working relationships with co-workers, volunteers and the public

Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently abled

Must demonstrate good verbal and written communication skills and have the ability to work well in a team

Must have strong administrative skills, be highly organized, and motivated

Must have strong time-management skills and the ability to prioritize high volumes of work

Attention to detail and ability to organize and set priorities a must

Must be computer proficient, including working knowledge of Google Suite (Google Docs & Google Sheets), Windows, Microsoft Office, and be able to learn new programs quickly

A genuine interest in animals and their well-being, and compassion for all animals, regardless of their condition

Commitment to the mission, values, goals, and success of Mountain Humane

A proven ability to handle multiple tasks in a busy, physically-demanding workplace environment

Must be flexible and willing to assist teams with other duties when necessary

Must be comfortable training, mentoring and providing feedback to volunteers

A desire to learn and ability to stay open-minded

Must be 18 years of age or older

Bi­lingual (English/Spanish) a plus

POSITION DUTIES:

Customer and Volunteer Care

• Greet and assist visitors with impeccable customer service
• Communicate and listen with tact and empathy
• Provide information on Mountain Humane policies, values, mission, programs and events
• Direct all impounds and surrenders to management staff
• Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Mountain Humane

Adoption Counseling

• Willingness and ability to learn about animal behavior, common challenges, and ways to cope with challenges in order to match adopters with animals and keep animals in homes
• Evaluate and gain an adequate understanding of adopter’s lifestyles and interests to adequately match adopters with Mountain Humane’s animal population
• Impart accurate information to potential adopters
• Provide behavior information and shelter approved training techniques to adopters as directed by the behavior team
• Follow adoption guidelines in accordance with the Mountain Humane’s policies, procedures, and SOPs
• Work effectively with the Mountain Humane team

Office Duties

• Assist with answering phones, maintain shared trackers, and animal database record keeping
• Assist with animal kennel cards and files
• Print and stock office/administrative forms
• Prepare adoption folders and bags
• Assist with adoption follow-up procedures
• Help with front office area cleaning
• Notify departments of packages delivered to Mountain Humane
• Maintain MH swag inventory and retail sales
• Issue and send out Blaine County licenses according to Standard Operating Procedure

Animal Care

• Treat all animals humanely, with compassion and concern, both on and off the job and transmit these values to others
• Assist in the performance of the daily cat area routines
• Perform daily sanitation of the cat areas according to the Mountain Humane policies and procedures
• Assure all animals are cared for regarding food, water, daily exercise and appropriate living conditions
• Monitor the health and behavior of animals and report to supervisor
• Carry out implemented behavior enrichment programs
• Marketing support; animal handling for photo shoots

GENERAL GUIDELINES:

• Maintain a neat and well-groomed personal appearance
• Wear supplied uniforms and closed toed shoes during all working hours
• Comply with all facility safety protocols
• Assist in maintaining overall facility cleaning standards
• Carry out other duties as assigned by supervisor

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

• Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
• Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
• Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
• May require driving of company vehicles. Must maintain a valid driver’s license and good driving record. Drivers information will be submitted to the carrier
  • Regular use driving of company vehicles; employees must be at least the age of 18
  • Occasional use driving of company vehicles; employees under the age of 18 must be preapproved by the carrier
• Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer, work with a variety of cleaning agents, and work in an environment with daily changes in climate
• Potential exposure to high noise levels, allergens and chemical materials requiring OSHA Material Safety Data sheets

HOURS, SALARY & BENEFITS:

Hours: Full-time, Seasonal June 3 through August 31, 40 hours/week, 4 - 10 hour day shifts, with at least one weekend day

Wage Range: $20/hour, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization

Benefits: Mountain Humane offers a comprehensive benefits package for all full-time employees, including: generous paid time off allotment for vacation and personal reasons, 100% employer paid medical insurance for staff (with the option of upgrading the plan for a small contribution), 100% employer paid dental insurance for staff, access to a 403(b) retirement account with a 3% matching employer contribution, access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets, a 40% discount at The Barkin’ thrift store in Hailey, and 20% off of a membership to the YMCA. Mountain Humane also provides funding for professional development opportunities and temporary financial assistance for employees commuting more than 30 miles.

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.