Mountain High Outfitters is looking for energetic professionals seeking growth potential in a fun, fast-paced environment at our location in Eastchase Mall.

Assistant Store Manager/Store Manager in Training

• The Assistant Store Manager (ASM) of a Mountain High Outfitters location is critical to the support system necessary for the success of any location. The ASM will assist in directing the staff on the sales floor and back of house while adapting strategies and positioning to the dynamics of the day. The ASM will communicate directly with the SM to discuss performance of individuals and opportunities for continued growth. The success or failure of a MHO location will be dependent on the SM and ASM’s ability to understand goals, delegate duties, provide solutions, motivate staff, and maintain accountability. The general responsibilities of a assistant store manager include:

Customer Service

• Educates store team on how and why to create a premium shopping experience
• Monitors and oversees the customer/employee interaction - provides coaching/feedback
• Empowers staff to “use their best judgment” in order to exceed customers’ expectations
• Promotes quality service among staff through training and by acting as a positive role model
• Creates “seamless customer experience” using all internal options to fulfill customers’ needs
• Treats all customers as equal, goes above and beyond their expectations
• Personally available to all customers
• Handles product returns in a way that demonstrates the spirit of customer care
• Communicates consumer feedback and in-store trends through proper channels

Leadership and Employee Development

• Holds Store team and self accountable to all standards of performance
• Hires personnel who pursue passions that relate to our products and philosophy
• Inspires and motivates employees so that each person contributes to the productivity of the store
• Ensures strong business acumen across all levels of management
• Identifies, develops and leverages existing talent to support growth
• Maintains training standards to ensure both product and systems expertise
• Upholds optimal staffing levels to ensure business needs are met - promotes staff retention
• Recognizes and rewards high performing behaviors
• Builds effective relationships across all stores and departments
• Oversees and communicates Department Manager and Associate responsibilities
• Executes employee performance evaluations and establishes goals for direct reports
• When necessary, discipline employees consistent with the company disciplinary policies

Activism / Outreach

• Creates stores that are centers for the community - supports environmental and social initiatives
• Educates self and staff on global and local issues - gets actively involved

Management & Operating Results

• Supports company’s initiatives and ensures successful in-store implementation and sustainability
• Communicates progress towards goals & objectives in weekly store reports
• Maintains highest level of visual, store and procedure standards according to Store Report guidelines
• Models exemplary employee behaviors to drive sales through exceptional customer service
• Prepares, reviews and approves schedule according to budget and business needs
• Responds and reacts to all company communication in a timely manner
• Holds management meetings on a regular basis to inform, solicit feedback and promote participation
• Accountable in executing physical inventories according to MHO guidelines
• Responsible to maintain all building mechanical systems, report malfunctions to appropriate business partners
• Ensures Loss Prevention best practices and adheres to MHO’s proper apprehension and prosecution procedures

Individual Development

• Focuses on an areas of responsibility that represents special interest or need for further development
• Creates action plan to achieve optimum performance
• Assesses / measures results monthly

The core values should include:

Willingness to take criticism and direction from store manager
Maintain constant awareness of staff, presentation, goals, performance, and service
Constantly be a top performer and assess own individual performance to maximize results
Exceed all expectations and avoid complacency
Act as a role model for new and tenured associates
Utilize company resources to perform job responsibilities at the highest level
Provide support and encouragement to reinforce success within the staff
Set goals that are specific, significant, measurable, strategic, tangible, and shared

Advancement Opportunities:

• Manager in Training opportunities exist based on employee performance.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $16.00 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person