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Join our team at Mountain Credit Union in Cherokee, NC, as a Full Time Member Service Representative and play a vital role in ensuring our members receive exceptional service every day. You will have the opportunity to interact with members, address their financial needs, and assist them in reaching their financial goals. Your dedication and dependability will make a significant impact on the member experience, fostering relationships built on trust and satisfaction. You will be offered great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, and Snack/Drink Room. If you are looking to be part of a customer-focused and professional work environment, this exciting opportunity awaits you at an hourly rate of $18.00.
We are People Helping People. We provide financial services to people in our community, serving western North Carolina with local decisions and excellent customer service.
As a Member Service Representative at Mountain Credit Union, you will be the first point of contact for our members, assisting them with account inquiries, financial transactions, as well as providing guidance on loans, deposits, and fraud prevention. Your role will involve building strong relationships with our members by addressing their concerns promptly and accurately, ensuring their financial needs are met effectively. Your dedication to excellence and integrity will contribute to the professional and forward-thinking culture of our organization.
Apply now and be part of a team committed to delivering exceptional customer service in the credit union industry.
To excel as a Member Service Representative at Mountain Credit Union, candidates must demonstrate exceptional attention to detail, an aptitude for understanding intricate regulations and procedures, and proficiency in utilizing various software and tools. Possessing excellent interpersonal skills and the ability to empathize with members' financial concerns are essential qualities to succeed in this role. The successful candidate will be customer-centric, able to navigate complex situations with professionalism, and showcase a genuine desire to enhance the overall member experience. If you are a forward-thinking individual with a passion for exceptional customer service and a keen eye for detail, we invite you to apply for this exciting opportunity at our credit union in Cherokee, NC.
Knowledge and skills required for the position are:
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
Full Time
Banking
$32k-39k (estimate)
05/04/2024
05/24/2024
mountaincu.org
MARBLE, NC
25 - 50
1963
$5M - $10M
Banking
Mountain Credit Union is a full service financial cooperative serving 10 counties in Western North Carolina. Anyone who lives, works, worships or attends school in Buncombe, Cherokee, Clay, Graham, Haywood, Henderson, Jackson, Macon, Madison and Swain Counties of North Carolina is eligible to open an account at Mountain Credit Union.
The job skills required for Member Service Representative include Customer Service, Financial Services, Integrity, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Service Representative positions, which can be used as a reference in future career path planning. As a Member Service Representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Service Representative. You can explore the career advancement for a Member Service Representative below and select your interested title to get hiring information.
If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Member Service Representative job description and responsibilities
Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.
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Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.
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They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.
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Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.
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The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Member Service Representative jobs
An associate member service also manages membership application requests and evaluates eligibility.
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Building member relationships through quality service experiences.
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Process service requests and create authorizations to communicate transportation details to partners.
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Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.
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Provided great member service that reflected on repeat and referral members.
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Step 3: View the best colleges and universities for Member Service Representative.