Overnight Client Services Representative (CSR)

Summary

Our Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone, and through email. This is accomplished by seeking to understand our client and patient needs and building relationships on an ongoing basis with both internal teammates as well as our external clients. We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team, and grow with our practice. Our Customer Service Representatives are encouraged to jump in and learn about all aspects of the hospital.

Tasks and Responsibilities

• Assists our clients with their check-in & check-outs.

• Assist our valued clients with questions and support via face-to-face, phone, chat, and email.

• Assist our clients in navigating admitting their pets into our hospital and reviewing financial options, deposits, and expectations.

• Maintain and update client and patient information.

• Communicate to the staff, owners, and doctors any special needs or questions of the clients.

• Answer incoming calls, make appointments, and answer client questions.

• Proudly keep the appearance of the hospital (inside and outside).

• Handles scan files, RDVM requests, pet insurance, record requests, and faxes.

• Participate in training and CE opportunities.

• Assist CSR Lead as directed.

Success Factors

• Minimum of 2 years of veterinarian hospital experience

• At least one year of experience in a client service environment and proficiency with answering multi-line phones, obtaining medical records, checking clients in/out, managing the schedule, communicating with clients via email and phone, and other tasks.

• Previous knowledge of EzyVet and Vet Radar operating software – IS A PLUS

• Engaging team members who enjoy building strong client partnerships

• Strong organizational skills and ability to multi-task

• Excellent communication and listening skills

• Critical thinking and exceptional resolution/problem-solving skills

• Comfortable in a high-stress environment with the ability to remain calm and professional

• Ability to work independently as well as in a team environment

• Detail-oriented, punctual, and reliable

• Positive and professional demeanor

• This job is perfect for those who enjoy a physically active job setting.

Schedule

• Overnight Full-Time Position

• Flexibility to work holidays and weekends is required