The CSR Rehab will perform Client Services Representative duties for Physical Therapy, Occupational Therapy and Speech / Language Pathology services at Mott Children's Health Center.

ESSENTIAL JOB FUNCTIONS

Secretarial

• Answer multi-line phone, screen calls, and take / direct calls and / or messages as appropriate.
• Greet, assist, route clients and visitors as they enter the department.
• Prepare client records utilizing department guidelines and update consent forms, insurance information, and demographic information regularly.
• Review electronic client records prior to scheduled appointment assuring that information is up to date, making corrections and flagging for updates when necessary.
• Confirm daily appointments with parent / guardian.
• Assist in obtaining physician orders and physician signatures for treatments and plans of care.
• Schedule all clients for appropriate therapy requested by referring provider.
• Assist in the design and completion of required reports and projects for administration.

Enrollment

• Determine client eligibility for services through review of income and demographic information.
• Verify and register client demographic and insurance information into department database.
• Inform client of eligibility for coverage of services by third party payers and assist in completion of carrier / program specific enrollment forms.
• Obtain prior authorization if needed for services provided and attach appropriately to client claim.
• Assist new clients with completion of health history form and determination of need for additional MCHC services, working collaboratively with MCHC departments to assure access when needed.
• Following department guidelines, schedule client appointments and notify appropriate provider of missed client appointments, taking appropriate action when necessary.

OTHER RESPONSIBILITIES

• Attend monthly department staff meetings and other meetings as assigned.
• Other job-related duties as assigned.

QUALIFICATION STANDARDS

• A high school diploma or equivalent is required.
• Two years clerical / administrative support work experience in health care.
• Rehab experience preferred.
• Basic knowledge of CPT, ICD coding, and documentation requirements.
• Analytical ability to collect and interpret data to prepare reports based on findings.
• Basic computer skill required with : Microsoft Word, Excel, PowerPoint, Outlook, Adobe Acrobat, EHR
• Must have communication and interpersonal skills to effectively interact with administration, associates, community agency personnel, clients, and visitors.
• Must have a reliable vehicle, a valid driver's license with a satisfactory driving record and a minimum of $100,000 / $300,000 insurance coverage or available transportation to travel for the purposes of required Health Center business if assigned to school-based / community program.

Note : Persons with disabilities requiring reasonable accommodation to satisfy the requirements of the position may request a copy of the MCHC Reasonable Accommodation policy.

Requests for reasonable accommodation will be reviewed and evaluated on a case-by-case basis, with the understanding that the individual will be required to perform the essential functions of the position.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor are they intended to express or imply any contract of employment or any part thereof.

Last updated : 2024-02-26