SERVICE ADVISOR - DALLAS

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Medical, Dental, and Vision Insurance
• Competitive Wages
• Paid Vacation, Sick, and Holidays
• Ongoing employee development through a variety of in-house training initiatives.

WHAT YOU NEED TO BE SUCCESSFUL:

• 5 years service operations and customer service preferably in automobile dealership in a service writer role.
• Strong organizational and PC skills.
• Basic knowledge of motor coach repair.
• High School diploma required.

POSITION SUMMARY

Primary point of customer contact for service at MCI. Greets customers on arrival and ensures customer is comfortable. Prepares repair order for in-processing of coach. Ensures customer is informed at all times as to repair status of coach by communicating the estimate of charges, changes needed to repair order, closes repair order and delivers completed coach to customer. Also attempts to up-sell where possible. Administers warranty claims.

WHAT YOU WILL DO:

• Greets customer and process check-in paperwork ensuring customer is comfortable at all times.
• Communicates with the customer, in person or on the phone, on status of estimate, changes and up-selling.
• Opens, changes and closes repair orders.
• Administers and determine warranty claims. Advises customers.
• Formalizes all estimates from the shop for presentation to the customer.

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Group is a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions. News and information is available at www.nfigroup.com, www.newflyer.com, www.mcicoach.com, www.nfi.parts, www.alexander-dennis.com, www.arbocsv.com, and www.carfaircomposites.com.

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday

Shift:

• Day shift

Work Location: In person