Come join our team. Our client is looking for a Technical Customer Care Specialist for a 5-month contract and will be working remotely.

Our client is a global, values-driven corporation that leads the communications, automotive, and media industries. Apply today to be on a team that disrupts industries and builds a better future for the next generation.

Contract Duration : 5 Months

Required Skills & Experience

• High School Diploma or GED.
• Ability to analyze, troubleshoot, and document issues related to system performance and functionality.
• Experience supporting online products and services.
• Experience using web developer tools to troubleshoot website problems. Ex : Chrome, IE, Firefox, and etc.
• Experience supporting mobile devices such as IOS and Android.
• Excellent oral and written communication skills.
• Requires attention to detail and the ability to adapt to change.
• Ability to accurately facilitate communication between the customer description and the written word in the CRM ticketing system.

Desired Skills & Experience

College degree at a minimum Associate's Degree or Technical Certification required or commensurate work experience.

What You Will Be DoingDaily Responsibilities

• Represent VinSolutions in customer communication via phone and email to assist customers in resolving technical issues.
• Demonstrate strong interpersonal and communication skills, while working with diverse audiences.
• Exhibit personal responsibility, accountability, and teamwork.
• Troubleshoot difficult problems with either the customer’s configuration, our software, or other vendor integration points.
• Provide one-on-one training to new and existing customers as needed while working on support tickets.
• Identify and resolve issues that prevent users from utilizing our software.
• Provide proper follow-up, even when a problem has not been resolved, to ensure the customer is kept apprised of the issue status.
• Maintain strong working knowledge of released products.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

You will receive the following benefits :

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan
9 hours ago