Contract Duration: 12 Months

Required Skills & Experience

• Technical/associate degree in business administration.
• 2 years of experience of working in an admin or business office environment with the use of in-house computer systems.
• 1 years of experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
• Previous financial services/banking/onboarding/staffing industry and vendor management systems.
• Risk and control knowledge.
• Experience using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
• Strong time management skills (able to handle 150-250 emails in a daily basis).
• Clients come first - build long term relationships with clients by putting their interests first.

What You Will Be Doing

• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
• Perform on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
• Maintenance of system data during non-employee life cycle.
• Investigate data.
• Understand and ensure compliance against company policies regarding non-employee management.
• Follow documented processes regarding non-employee management.
• Work as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
• Act as the first point of contact for queries from clients and escalating as appropriate for resolution.
• Manage a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
• Deliver/enhance process improvements, automation, quality/controls around operational and team excellence.
• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
• Ensure all data quality issues are being taken care of as per the Data Quality program.
• Responsible to build the projects contracts into Citi's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.