POSITION SUMMARY

The IT Support Associate assists and interacts with all levels of internal staff and external vendors, supporting end users and administering IT operations.

ESSENTIAL DUTIES

• Provide basic technical support.
• Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes, and following up to ensure the problem has been resolved.
• Create and submit detailed call logs/tickets documenting customer interactions that are accurate, thorough, and timely.
• Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction.
• Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
• Purchase, deploy, and track IT assets.
• Onboard new users
• Assist in ERP operations.
• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Ability to prioritize work based on department and production objectives independently in a fast-paced production environment.
• Service Management, Project Management, and Inventory Management skills are a plus.
• Excellent written and verbal communication skills.

SUPERVISORY RESPONSIBILITIES

• This position does not require supervisory responsibilities.

REQUIRED SKILLS/ABILITIES

• High School Diploma or equivalent.
• Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems
• Minimum 1 year of maintaining laser printers.
• A , Network , or other IT industry standard certifications.
• Ability to move up to 49lbs as well as stand and walk for 8 hours at a time with or without reasonable accommodation.

BENEFITS

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

• Medical, dental, and vision coverage available on date of hire
• Company paid life and AD&D coverage
• Company paid short- and long-term disability coverage
• Voluntary benefit products
• 401(k) retirement savings plan with a generous company match
• Generous PTO allowances and paid holidays
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Parental Leave

For all Recruiting inquiries, please email recruiting@mceautomation.com