Assistant General Manager

Job Description

Position Summary:

Our Assistant General Manager is an extension of the General Manager. They help set the standard for the entire operation and assist in the daily supervision of restaurant operations.

Duties & Responsibilities: 

• Manages and oversees entire restaurant operation alongside the General Manager.
• Delivers exemplary hospitality for internal and external guests.
• Responds quickly and compassionately to customer questions and concerns.
• Coordinate with the chefs to plan new and update existing menu items. 
• Coordinate with marketing, sales, and events departments to plan and execute strategies to build business.

• Communicate with the kitchen and staff to expedite their order and ensure prompt service.

• Organize and supervise shifts.
• Manage and lead staff.
• Maintains staffing pars by interviewing and hiring accordingly in conjunction with GM.
• Monitors staff performance through ongoing team & individual feedback through evaluation, coaching, counseling, and progressive discipline.
• Estimate consumption, forecast requirements, and maintain inventory.
• Manages restaurant supplies and submits orders.
• Control costs and minimize waste.
• Nurture the flow of service and positive working environment. 
• Monitor operations and initiate corrective actions.
• Implement innovative strategies to improve productivity and sales.
• Educates self with full understanding of all food and beverage products.

Physical Requirements:

• Must be able to stand, walk, lift, and bend for extended periods of time.
• Must be able to bend and lift up to 30 lbs.
• Role may include job duties or tasks requiring repetitive motions.
• Exposure to hot kitchen elements or cleaning materials.

Skills / Experience: 

• At least three (3) years of experience as an Assistant General Manager or similar role.
• At least 3 years of fine dinning experience required.
• At least five (3) years of experience in customer service management. 
• Extensive food and wine knowledge.
• Familiarity with restaurant management software, Micros preferred. 
• Strong leadership, motivational and people skills.
• Good financial management skills
• Critical thinker and problem-solving skills.
• Good time-management skills.
• Great interpersonal and communication skills.
• Bachelor’s degree in business administration, hospitality, or related field preferred. 
• Ability to work a flexible schedule including evenings, weekends and holidays when required.
• Must have SNHD Food Handlers card up to date.
• Must have TAM card up to date.