We are looking for a Guest Service Representative to serve as our guests’ first point of contact and manage all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Liaise with Maintenance team for guest room maintenance issues
• Room Inspection
• Breakfast/Coffee Preparation
• Organize & ensure to keep office area Neat & Clean
• Multitasking in other departments of the hotel

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• MS Office, Computer Knowledge

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• customer service: 1 year (Required)

Language:

• English, Spanish (Required)

Security clearance:

• Confidential (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person