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The Guest Services Associate serves as a first point of contact for Mote Aquarium guests. This position is responsible for a variety of guest service operations including daily ticketing and memberships, warmly greeting and assisting guests, and operating specialty stations such as Virtual Reality and Fossil Creek.
The Guest Services Associate will interact with guests and provide exceptional customer service with the goal of exceeding guest expectations for their visit.
Job Responsibilities
Working Hours :
Normal working hours are 8 : 30 am to 5 pm, with a half hour unpaid break for lunch. Must be available to work weekends and holidays.
Experience Required
The ideal team member will be energetic, outgoing, and patient with a desire to provide a positive and memorable experience for each Aquarium visitor.
The ideal candidate is a team player able to perform additional functions as assigned. Effective communication skills, both verbal and written, are essential for this role.
Minimum Experience : High school diploma Basic computer skills Must interact courteously and tactfully with public, staff, and volunteers Able to work independently or as a team Communicate clearly both verbally and in writing Ability to work outside in all Florida weather conditions Ability to lift and carry 25 Ibs occasionally Previous cash handling and guest service experience preferred
Last updated : 2024-04-29
Full Time
$28k-37k (estimate)
04/30/2024
05/27/2024
mote.org
Sarasota, FL
500 - 1,000
The job skills required for Guest service associate include Customer Service, Guest Service, Credit Card, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service associate positions, which can be used as a reference in future career path planning. As a Guest service associate, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service associate. You can explore the career advancement for a Guest service associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Associate job description and responsibilities
Monitor all check-in of guests and process all complaints and requests
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Provides quick, attentive, positive, friendly and professional service to hotel guests while communicating in clear and concise manner
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Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Associate jobs
Guest Services Associate falls under the broader career category of Hotel, Motel, and Resort Desk Clerks.
02/12/2022: Florence, AL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
01/26/2022: Eugene, OR
A good guest services employee greets every guest with a smile and kind word.
01/26/2022: Evansville, IN
Because a guest service associate has to multitask and serve many guests at once, a good employee must keep calm under pressure.
02/07/2022: Tampa, FL
The best guest service professionals have a deep knowledge of how their companies’ products work.
03/30/2022: Lexington, KY
Step 3: View the best colleges and universities for Guest Service Associate.