Must have some post-secondary education or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired. One year of general office experience and/or customer service is required. Interpersonal & communication skills are required. Ability to give and receive advice and opinions and interact with individuals in situations requiring sensitivity and tact. Commitment to providing excellent customer/student service. Exceptional problem-solving skills. Must have a level of proficiency in Excel, Word, and PowerPoint. Must be bilingual (English/Spanish). Flexibility to work some weekends and evenings as needed to cover special events. Desire to work with and serve diverse communities and promote equity and inclusion.

Associates degree preferred. Experience working with student information systems (colleague preferred). Work experience in higher education setting.

The One Stop Center Specialist is an ambassador for the Morton College One Stop Student Services Center, serving as the primary point of contact for students, prospective students and their families, and is an expert in the delivery of student services. The Specialist represents the following Student Services areas: Academic Advising, Admissions, Financial Aid, Student Admissions & Records, Counseling and Disability service. They provide comprehensive information and guidance to students and families, as well as other services/resources from other areas of the College. The Specialist provides a warm and welcoming environment and interfaces with current students, prospective students and their families. They will be available to teach students how to access and use technology for self-service and will provide basic advising information, requirements, academic policies and procedures. They will work with students, parents, faculty, and staff to solve problems related to systems, policies or procedures. They participate in ongoing professional development, as well as direct support of cross-training opportunities for other One Stop Specialists. This position supports cooperative cross-functional, cross-campus communications and dialogue by maintaining a close working relationship with all campus offices. The position will require the ability to work in a fast-paced environment where organization, attention to detail, and resourceful problem solving are essential skills. Exercise judgment requiring knowledge of federal, state, and College policies and practices related to enrollment services functions. The position will interface with other campus areas to achieve the College’s mission and goals.

$15.58 per hr.