Overview

Summary:

The Senior IT Deskside Analyst reports directly to the IT Deskside Manager and is responsible for the support, maintenance and installation of hardware and software at our remote offices. The analyst will have experience providing technical assistance by diagnosing and troubleshooting a full range of IT-related issues including software, hardware, and networking. This role will support our Pittsburgh, PA and Columbus, OH regions with the travel for in person support being about 75%.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Maintain, support, and troubleshoot network devices including desktops, laptops, tablets, printers, scanners, faxes, switches, routers, modems, patch panels, wiring, etc.
• Maintain and support with best effort any and all ancillary systems such as key fobs, gate systems, security cameras, and other internet connected property devices.
• Maintain IT Department standards for each office. Ensure that every office is set up with standard configuration and all components are functioning correctly. All networking equipment is present and operational.
• Provide timely support assisting end users with software and hardware issues.
• Install new equipment and remove old equipment.
• Maintain appearance of computer equipment, wiring and networking components.
• Help with equipment moves and relocation of IT equipment.
• Assist with acquisitions of new properties.
• Provide second level support/training to first level help desk.
• This position requires day travel for onsite assistance when needed.

Requirements and Desired Skills

• Bachelor's degree (B. A.) from four-year college or university; and a minimum of five years related experience and/or training; or equivalent combination of education and experience.
• Experience providing support for both hardware and software issues
• Experience with MS Windows in an Active Directory domain environment
• Basic network troubleshooting skills including TCP/IP, DHCP, DNS
• Experience with installation and configuration of network printers, scanners, and storage devices
• Excellent oral and written communication skills
• Valid driver’s license; frequent travel required

The “Benefits” of Employment:

• Employee referral payment program
• Educational Enhancement Program
• Medical, Dental, and Vision benefits
• Life/ AD&D Insurance
• Long and short term disability
• Retirement Plan - 401(k) Plan
• Discount on an apartment at any one of our properties
• Free access to pool and fitness center

If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.

Get To Know Us:

Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in King of Prussia, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 350 apartment communities and over 95,000 units located in 20 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,500 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Learn more about Morgan Properties at www.morganproperties.com.