Customer Service Rep/Sales Support

Position summary: As a Customer Service Rep/Sales Support, you will work closely with Account Managers to support them with order entry and project management. You will use your strong customer service skills to deliver efficient and quality service. You will also create positive experiences for both our Account Managers and our customers.

General Duties/Responsibilities:

(This is a representative list of the general duties the position may be asked to perform and is not intended to be all-inclusive)

· Support Account Managers (AMs) in meeting sales goals

· Works with AMs and customers to identify product needs & offer solutions

· Answers customer questions and assures on time delivery of products

· Produce accurate RFQ’s and JSF’s for exact reprints or minor change quotes/orders

· Promptly respond to customer inquiries as directed by AMs

· Help maintain online portal product specifications/prices & assist with setting up new products

· Assist AMs with solution development efforts that best address customer needs

· Follow Standard Operating Procedures, or suggest changes to the SOPs

· Work with Planners to address quality issues

· Provide service to client’s or AMs special requests such as tracking # requests, order status updates, checking with production on a rush request, etc.

· Communicate effectively both internally and externally

· Ensure product quality and on-time delivery are achieved

· Assist in managing inventory and reorder notices

· Back-up AMs during vacations

· Knowledge of commonly used software programs such as Word and Excel

· Customer satisfaction follow-up calls on recent orders

· CRM Management (Input high value deals, leave notes for account managers to follow up on, cold call dead accounts)

Essential Characteristics:

· Exceptional customer service skills & attention to details

· Effective written and verbal communication skills

· Ability to keep up with a high demand workload

· Proven track record collaborating with cross functional teams to ensure client expectations are met

· Finds value in learning the technical aspects of multiple departments to implement creative problem solving

· Work with minimal supervision

· Independent decision making

· Strong organizational skills

· Problem solving skills

Quality Driven Management

· Suggests areas for improvement in internal processes

· Works with management to reduce company costs/waste, to optimize profitability

· Support Morel Ink’s quality initiatives

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Portland, OR 97218 (Preferred)

Ability to Relocate:

• Portland, OR 97218: Relocate before starting work (Required)

Work Location: In person