JOB DESCRIPTION:
We are a Home Care agency seeking an up-beat, compassionate, and professional person to join our team as a full time Bilingual Spanish Scheduler, in the (City, State) area.

Essential Functions and Responsibilities:

• Creating and maintaining client and CAREGiver schedules with an emphasis on high quality care and the development of extraordinary relationships
• Being able to review care plans of new cases with both the clients and the CAREgivers making sure it is well understood before service starts.
• Must be a people person when it comes to resolving conflicts, clients complaints and grievances when it does arise.
• Managing last minute call outs and finding appropriate coverage.
• Maintains adequate numbers of available on-call caregivers.
• Responsible for answering the on-call telephone on nights/weekends.
• Ability to effectively communicate (in person, by email, and by telephone) with staff, clients, family members; good interpersonal relations
• Maintain absolute confidentiality of all information pertaining to employees, clients and client's family members
• Perform general clerical duties - prepare correspondence, copying, filing, scanning,
• uploading, shredding and distribution and timely copying and filing of appropriate caregiver and client documentation
• Create and update client and caregiver records to ensure compliance with company policies and procedures
• Maintain organized documentation for caregivers, client files, and payroll