Do you want to contribute to highly respected agencies serving some of the nation’s most prominent and beloved nonprofit organizations? If so, read on about Moore’s Workfront System Administrator role. Moore is the largest direct marketing firm in the country dedicated to the nonprofit, government, and association sectors. Learn more about us at www.wearemoore.com.

Why Join Moore?

At Moore, we are committed to creating a fair workplace where people’s unique skills and experiences are embraced and celebrated. To help our team stay energized, engaged, and inspired, we offer a wide range of benefits. At Moore, you will:

• Get to do meaningful, life-changing work every day.
• Join a highly respected company with an impressive (and growing!) client list.
• Collaborate in a driven, innovative, and supportive team environment.
• Earn a competitive salary and be eligible for comprehensive health, wellness, and retirement benefits.
• Enjoy paid holidays, flexible time off, and paid volunteer leave.

• Bachelor's degree in Computer Science, Information Technologies or related field, or an equivalent combination of experience, education, and training.
• Microsoft and or VMWare certifications preferred.
• Ability to be on call (24/7)

Responsibilities:

• Ensure systems and applications are effective, reliable and meet the service delivery needs of all programs.
• Assist with the development and maintenance of the disaster recovery, business continuity and resiliency plans.
• Identify and coordinate installation, upgrades and ongoing support of software packages across organization.
• Provide effective and responsive service when requested.
• Plan, implement and review upgrades of any existing applications, ensuring minimal disruption to service delivery.
• Trains technical staff in how to use new software and hardware developed and/or acquired.
• Maintains security and protects systems from unauthorized use, acts of nature and user abuse.
• Upon approval for the IT Manager, coordinates and executes changes that increase performance and availability.
• Ensures high availability and acceptable levels of performance of mission critical ERP computer resources.
• Provides up-to-date system documentation and inventories.
• Coordinates related vendor support contracts for hardware or software.
• When necessary, works in concert with software and hardware vendors for problem resolution.
• Ensures integrity and availability of data through continuous assessment of data backup operations.
• Provides advance notification of all planned system and network outages within a strong change control environment and set realistic expectations on availability.
• Coordinates and communicate closely with management and help desk during all unplanned outages.
• Works with other members of the technology team as necessary to resolve issues or assist with projects as assigned.

Skills/Abilities:

• Strong customer service skills. Focused on client’s objectives and attentive to the needs of users.
• Working knowledge with ERP systems and support, EPS (EFI) iQuote and Monarch strongly preferred.
• Strong knowledge of VMware, Windows Servers, NAS Administration (preferably Synology), CRM (preferably Odoo), and end user support/helpdesk.
• Strong understanding of technical troubleshooting methodology.
• Previous experience with Backups, preferably, Veeam, Synology Hyper Backup, Backblaze B2.
• Ability to facilitate problem-solving among administrative groups with varying needs and priorities, and to communicate well with administrative users, technical staff, and senior management.
• Excellent oral, written, and interpersonal communication and presentation skills across organizational boundaries
• Stays current with technological developments in systems administration technology and recommends ways for organization to take advantage of new technology.
• Strong documentation skills.

The Manufacturing ERP System Support Specialist will provide technical support in concert with the direction of the Information Technology Manager. The Manufacturing ERP System Support Specialist will ensure adherence to best practices and proven methodologies to promote continuous information operations, resiliency of systems operations and maintain disaster recovery and business continuity plans and documentation of server.