Outstanding manufacturing company seeks qualified Computer Field Service Technician to report to the Customer Service Supervisor and join outstanding team! This is an excellent opportunity for a path of growth in a top notch working environment and in-demand industry.

SUMMARY:
Under general supervision with a broad scope of responsibility, this role performs customer support activities involving the installation, modification, and repair of complex equipment and systems. Provides pre-post-sales support. Represents the company in a customer support role and is responsible for customer satisfaction with equipment and servicing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Conducts on-site installation of equipment and follows established testing procedures to ensure proper working order.
-Resolves customer concerns.
-May work with other departments to resolve complex problems.
-Tracks support calls and on-site installations utilizing salesforce.com and QAD.
-Isolates equipment start-up malfunctions and takes corrective action.
-Trains customer personnel in equipment operation and maintenance responsibility.
-Makes technical presentations and has expert knowledge of company products.
-Assists in the evaluation and testing of new products.
-Travels to customer sites local and overnight, with up to 75% travel time.

EDUCATION and/or EXPERIENCE:
-Technical degree; or five years related experience and/or training; or equivalent combination of education and experience.
-A Certification highly preferred
-Knowledge of Database software; Internet software; Inventory software; Spreadsheet software, and Word Processing software.

REQUIREMENTS:
-Customer Focus - Responds promptly to customer needs; Resolves customer problems; Manages difficult or emotional customer situations; Solicits customer feedback to improve service. Responds to requests for service and assistance.
-Teamwork/Respect - Balances team and individual responsibilities; Works effectively with employees in other departments as well as own; Gives and welcomes feedback; Contributes to building a positive team spirit; Shows respect and sensitivity to others.
-Profitability – Understands personal role in company profitability; Contributes to overall company profitability; Recognizes opportunities to improve profitability; Realizes the value of company success.
-Diligence/Initiative - Works diligently to achieve goals; Accepts new tasks with enthusiasm; Meets challenges with resourcefulness; Develops new ideas; Recommends better ways; Recognizes and suggests new areas for further development.
-Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
-Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
-Technical Skills – Possesses expert knowledge of Z Micro products; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
-Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
-Oral Communication – Presents technical product information in a clear, logical, and comprehensive
manner; Listens and gets clarification; Responds well to questions.
-Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
-Self-Starter – Tackles tasks and projects without being prompted; Sets goals and goes on to achieve them.
-Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
-Adaptability – Handles obstacles well; Adapts to changes in the work environment; Views challenges as opportunities; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
-Dependability - Keeps time commitments; Arrives at customer sites as scheduled; Displays willingness to work long hours to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person