Main Tasks / Responsibilities:

 To be the key customer contact and single point of reference for the Service Department

 Confirm and agree details of planned visits with customers, including re-plan of any outstanding defects

 Ensure all resources are available in advance of scheduled work (labor and parts)

 Ensure all safety inspection appointments are planned and communicated to workshop foreman

 Greet all customers on arrival

 Clarify for the customer and the workshop the basis for the repair Retail / Warranty

 Ensure that all proposed work is correctly specified based on industry standard guides and IMPACT content and converted to ASIST quotes for communication with customer.

 Gain formal (written) customer authorization for quoted work (Retail)

 Ensure that all authorized work is properly estimated on the repair order prior to handover to the workshop

 Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorization of all incremental work

 Produce and explain invoice to customer at point of vehicle collection, agree sale amount and acquire customer signature

 To carry out any administration tasks consistent with your role

 Take personal responsibility to ensure customer reception area is maintained to a professional standard

 Any other duties that may be reasonably requested by your manager

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Paid time off

Day range:

• Monday to Friday

Shift:

• 8 hour shift
• Day shift

License/Certification:

• Driver's License (Preferred)

Work Location: In person