** Front Desk Clerk Full Time**

**Job Category****:** Hospitality **Requisition Number****:** FRONT002066 Showing 1 location **Job Details**

**Description**

**The Courtyard by Marriott Waterbury Downtown, managed by Moody National Management LP is currently looking for Front Desk Associates to join our team. Previous customer service experience is a plus, but not required. This position is responsible for making reservations, checking in/out guests and assisting with guest solutions.**

**All associates are offered competitive pay, flexible scheduling opportunities, paid holidays and 401(k) with Employer Match. Full-time associates also enjoy paid time off and comprehensive benefits (including medical, dental, and vision).**

The Front Desk Clerk processes guests in and out of the hotel in a professional and efficient manner in order to maximize customer satisfaction.

Essential Functions:

Complete Front Desk activities related to guest check-ins and check-outs in accordance with established policies and procedures; accurately conduct all cash handling and credit card processing activities.

Respond to customer concerns, issues, inquiries, and input in a timely, professional, and courteous manner; resolve customer complaints, escalate issues as necessary or report to other departments for resolution; accommodate guest requests when possible within policies/procedures.

Pre-register, block reservations and take same-day reservations following hotel rate structures, discounts, and sell strategies; cancel reservations according to procedures.

Accurately complete any logs/reports as specified by management.

Arrange for alternative lodging for guests (walk the guests) when necessary and in accordance with established procedures.

Other duties as assigned.

Job Specifications:

Solid working knowledge of related company and brand policies, procedures, and services; general knowledge of other departments in the hotel.

Excellent interpersonal, written/verbal communication and telephone etiquette skills.

Intermediate proficiency with Front Desk computer systems

Excellent command of the English language; second language proficiency desirable.

Excellent time management skills and ability to multi-task and prioritize work

Excellent written and verbal communication skills

Exceptional problem solving skills

Ability to maintain customer focus

Excellent organizational and planning skills

Ability to work well in a team environment

Ability to follow corporate standards and procedures

Experience and Education:

High School education or equivalent work experience.

1 years of experience as a Front Desk Clerk or other customer service position.

Minimum training required per year as assigned by the company

Any additional training required by manager

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This is a full-time position. Overtime may be required occasionally.

Work days and work hours may vary.

This position works indoors.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

**Preferred**

**Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization

**Growth Opportunities****:** Inspired to perform well by the chance to take on more responsibility

**Flexibility****:** Inspired to perform well when granted the ability to set your own schedule and goals

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**Education**

**Required**

High School Diploma / GED or better.

**Experience**

**Licenses & Certifications**