We are currently seeking a highly skilled and experienced individual to join our team as Roving Service Manager. As the Roving Service Manager, you will be responsible for overseeing the maintenance and service operations of our apartment community, ensuring the highest level of resident satisfaction and property upkeep. If you have a strong technical background, excellent leadership abilities, and a passion for providing exceptional service, this is an exciting opportunity to take the next step in your career.

Monument Real Estate Services’ Values: We lead, no matter our role. We set each other up for success. We believe the details matter. We are ethical above all else. Compassion is at our core.

We are a multifamily management company with a history of caring for our residents, our employees, and our communities dating back a decade. We only manage our own properties and that focus, and passion creates the family-like environment we are proud of.

Job:

Job description: The Roving Service Manager will support properties in the absence of on-site maintenance, in support of additional maintenance needs onsite, and on occasions where high level maintenance skills are needed. The Roving Service Manager will report directly to the Maintenance Director.

Compensation, Benefits and Perks:
Monument will provide the following benefits:

• Compensation- $72,800/Yr
• Bonus Incentive Program
• 20% rental discount
• Monthly renewal and make-ready bonuses
• $100 weekly on-call stipend
• Health and Wellness benefits & other voluntary benefits
• 401K Retirement Plan with Company match
• Life insurance and disability insurance
• 8 Paid holidays
• 15 days Paid Time Off (PTO)
• 16 hours of Well-Being days
• Professional Development Assistance Program

Essential Duties and Responsibilities:
The Roving Service Manager has the following responsibilities and duties:

• Equipment installation and troubleshooting, repairs.
• Ensure the property grounds meet the company standards and any applicable laws.
• Ensure work orders are completed in a timely manner (24-48 hours).
• Work closely with the Community Manager to ensure all vacated apartments are made “rent-ready”.
• Ensure that all common area repairs (such as touch up painting, emergency lighting and exit lighting, doors, etc.) are identified in a timely manner and repaired.
• Participation in limited on-call coverage when the need arises at a community if applicable.
• Perform preventative maintenance on property. Proper documentation to be filed and kept.
• Ensure a high level of customer service to residents and contractors.
• Work closely with the Regional Managers and Community Managers to assess site needs. Assist with contractor scheduling and completion of these items. Roving Manager to take lead of certain projects if needed.
• Support the maintenance teams with any training, troubleshooting, or mentoring.
• Assist with transition of new communities at takeover, as needed.
• Assist with due diligence inspections for new acquisitions, as needed.
• Assist the property with all City Inspections efforts to completion. Inspections include fire safety items, elevators, interior/exterior, common area items, Boiler – HVAC and grounds.
• Conduct property inspections to ensure local and state standards are being met.
• Any other tasks as assigned by the Maintenance Director.

Qualifications:
The Roving Maintenance Manager shall have the following skills, education, and experience:

• Ability to travel 100% of the work week. This may require travel by plane or personal vehicle.
• Working knowledge of plumbing, electrical systems, HVAC systems, appliance repair, pools and spas, carpentry, and general construction.
• Understanding of community maintenance budgets.
• Neat, clean, and professional appearance; maintain a professional attitude and work habits in dealing with the staff, vendors, and the public.
• High school education or GED.
• Minimum of 2 years’ experience in multi-family.
• HVAC Certification
• Valid Driver’s License.
• CPO Certification-preferred.
• Special Boilers Certification- preferred
• Physical demands include, but are not limited to lifting, carrying climbing, stepping, kneeling, working outdoors.
• Overtime and weekend on call rotation.