Join Montgomery Agency, a reputable insurance agency in Rochester Hills, Michigan that is dedicated to providing excellent customer service. As a Licensed Insurance Customer Service Representative, you will be the face of our company, ensuring that our clients receive top-notch support and assistance for their insurance needs.

At Montgomery Agency, we value our clients and strive to build long-lasting relationships based on trust and outstanding service. Your role will involve responding to client inquiries, resolving issues, and providing expert guidance on insurance policies and claims procedures. You will work closely with our clients to understand their unique requirements and help them find the right coverage options.

This position requires a positive and inviting demeanor, as well as superb communication skills. As a customer service representative, you will be responsible for maintaining a friendly and professional attitude while working in our office. Remote work is not available for this role.

If you are passionate about helping others, have excellent problem-solving skills, and are excited about working in a collaborative team environment, Montgomery Agency is the place for you. Join us in delivering exceptional service and making a difference in our clients' lives. Apply now!

Annual Base Salary Commission Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Paid Holidays

Evenings Off

Mon-Fri Schedule

Team Lunches

Bonus

Opportunity to work from home

Work equipment supplied

Licensed Preferred willing to train

License Education Paid

Casual office atmosphere

Provide exceptional customer service to our policyholders, addressing their inquiries and requests promptly and accurately.

Assist clients in understanding their insurance policies, explaining coverage details, and answering any questions they may have.

Process policy changes, endorsements, and claims with attention to detail and accuracy.

Collaborate with other team members to resolve customer issues and ensure a seamless customer experience.

Build and maintain relationships with our policyholders, demonstrating empathy, patience, and professionalism at all times.

Licensed Agent: Must have a valid insurance license in Michigan.

Customer Service Skills: Excellent communication and customer service skills to effectively assist and support customers.

Attention to Detail: Strong attention to detail to ensure accuracy in policy management and customer assistance.

Problem-Solving: Ability to effectively identify and resolve customer issues and concerns.

Team Player: Ability to collaborate with other team members and work together to achieve common goals.

Professionalism: Maintain a professional and positive demeanor at all times, representing Montgomery Agency in a positive light.