Monterey Spine & Joint (MSJ) of Monterey, CA is looking to hire a full-time Call Center Operator. Are you looking to gain experience in customer service? Would you like to work for a multi-specialty private practice that values its employees? Do you have the desire to be an integral part of a company that has a clear vision and believes in cohesive teamwork as well as be supported, coached, and fostered in your career growth? If so, please read on!

This entry-level phone operator position earns a competitive wage of $17-$19/hour, depending on experience. We also offer great benefits and perks, including medical, dental, vision, life, disability, a 401(k) plan with company match, paid time off (PTO), paid holidays, birthday recognition, employee appreciation days, volunteer opportunities, educational assistance, company-provided uniforms, and employee referral bonuses up to $1,000. If this sounds like the right entry-level customer service opportunity for you, apply today!

ABOUT MONTEREY SPINE & JOINT (MSJ)

MSJ provides a comprehensive array of musculoskeletal and neurosurgical care in Monterey County California. We are a multi-specialty private medical group that is committed to providing outstanding service to our surrounding communities. Care and concern for the patient are at the core of all we do. We consistently strive for excellence and provide the highest quality of care possible, with compassion for the patient and the patient's family always front and center.

Our staff is dedicated to treating each patient as a highly valued individual worthy of our best in personalized service. Without the quality work they do, we would fail. We are very proud and protective of what we have created and try every day to create a positive work environment and show our appreciation to our employees.

A DAY IN THE LIFE OF A CALL CENTER OPERATOR

As an entry-level phone operator, you are often the first experience our patients have with our medical office. You play a vital role in ensuring that patients are connected with who they need to talk to. By handling incoming calls from multiple lines and offices, you screen and route calls to the appropriate co-worker or voicemail as well as provide written messages when necessary. Additionally, you'll expertly manage incoming faxes, meticulously organizing and directing them to the appropriate personnel, all while upholding the highest standards of confidentiality.

While performing quality customer service, you maintain a professional manner when communicating with patients as well as physicians, co-workers, contractors, and outside facilities. By consistently upholding our company's mission, you'll contribute to fostering trust and confidence in our medical group among our valued patients.

QUALIFICATIONS FOR A CALL CENTER OPERATOR

• High school diploma or equivalent
• Ability to determine if and when help is needed and be able to communicate to surrounding staff to ensure the quality of phone processing
• Ability to demonstrate basic math skills
• Knowledge about basic computer systems, including Microsoft applications
• Knowledge about efficient filing systems, office machines, and equipment
• Knowledge about medical terminology is a plus
• Experience using an electronic health records (EMR) system is preferred but multiple factors will be taken into consideration.

WORK SCHEDULE FOR A CALL CENTER OPERATOR

This full-time phone operator position works 8-hour shifts between the hours of 8 AM - 5 PM, Monday through Friday, weekends off. This position is on-site and is not available for remote work.

READY TO JOIN OUR CUSTOMER SERVICE TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you would be right for this entry-level Call Center Operator job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 93940