Position Overview:

As a Sales Representative with Monster Transmission & Performance, you will play a crucial role in shaping positive customer experiences by providing expert assistance and guidance through incoming calls and live chat interactions on our website. This is a unique sales position where your focus will be on understanding customer needs, providing tailored solutions, and ultimately driving revenue through effective communication, customer service, and product knowledge.

You will be the primary point of contact for customers, adeptly fielding incoming inquiries via phone calls and live chat interactions on our website. Your objective will be to understand customer requirements, address queries, and guide them towards suitable product solutions. Armed with comprehensive knowledge of our product offerings, you will navigate customers through our catalog, highlighting key features and benefits to aid their decision-making process.

Moreover, as a Sales Representative, you will be integral to ensuring a seamless customer journey from initial inquiry to order fulfillment. This entails liaising with internal teams such as technical support and logistics to address customer needs promptly and accurately. Your ability to collaborate effectively across departments will be critical in delivering exceptional customer experiences and driving overall customer satisfaction.

The right candidate lives our MonStar T.E.A.M. core values and will possess:

• Positive attitude – Positivity is contagious. Smile often and compliment more!
• Strong work ethic – You're prepared and dedicated to yourself and your position.
• Know your department – You've learned the ins and outs of your department, and you gladly share this knowledge with your teammates.
• Respectful – Treat others as they would like to be treated.
• Volunteer – We're always looking for ways to give back to our team members and the larger community.

Essential Duties and Responsibilities:

• Respond promptly and professionally to incoming calls and live chat inquiries from potential and existing customers.
• Engage with customers to understand their needs, address queries, and guide them through Monster Transmission’s products, services, and active promotions.
• Develop and maintain a deep understanding of our products/services to effectively communicate their value proposition.
• Proactively identify upselling and cross-selling opportunities based on customer needs.
• Maintain detailed and accurate records of customer interactions, preferences, and transactions using our CRM system.
• Guide customers through the sales process, providing detailed information, and assisting with the selection of the most suitable products/services.
• Assist customers with order placement, payment processing, and other transactional activities.
• Collaborate with other departments to ensure timely and accurate order fulfillment.
• Collaborate with the sales and customer support teams to share insights, best practices, and contribute to a positive team culture.
• Return voicemails from customers.
• Other duties as assigned.

Knowledge, Skills and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent customer relationship skills.
• The ability to multitask between multiple priorities and/or projects simultaneously.
• Superb listening and communication skills, both verbal and written.
• Strong computer skills.
• The ability to engage the customer from the beginning of the interaction through to the resolution.
• Ability to build positive collaborative relationships.
• Willingness to develop professionally.
• Possess a reliable means of transportation.
• Ability to pass a background check.

Preferred and/or Required Experience:

• 1 year of experience in a fast-paced administrative or customer service role preferred.
• Proven experience in a customer-facing role, preferably in sales or customer support.
• Previous experience with a Customer Relationship Management (C.R.M.) system preferred.
• Familiarity with Microsoft Office and Google Suite preferred.

Physical Requirements and Working Conditions:

Must be able to work in a standard office setting, and to use office equipment, including a computer. The concentration to maintain excellent attention to detail despite interruptions. The strength to lift and carry objects weighing up to 50 pounds. Must be able to communicate in person and/or over the phone and sit/stand for extended periods of time.

Employee Benefits:

At Monster Transmission & Performance, we take immense pride in our employees and recognize the value that you bring to the company. Therefore, we aim to provide the best compensation and benefits possible to fulfill your needs and expectations and to help you maintain a comfortable work-life balance. As a full-time employee here at Monster Transmission, you will be eligible for the following benefits and perks (waiting periods may apply):

• Paid Time Off (40 hours after your first year. For every additional year thereafter, you will receive an additional 8 hours, with a maximum of 80 hours after reaching the 6 year mark).
• Individual and dependent medical, dental, and vision insurance (Eligible for enrollment after 60 days of employment).
• Holiday Pay (After 6 months of employment you’ll be eligible to receive holiday pay for the following holidays: New Year’s Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day).
• Birthday Celebration (In honor of your birthday you have the choice to take the day off with pay or spend the day with your MonStar teammates by working either a full or half-day and receive a birthday celebration during your shift).
• Paychex Flex (Access and edit direct deposit information, pay stubs, and health & benefits anytime, anywhere).
• Employee Recognition Program (MonStar of the month).
• Training, professional development, and ample opportunities for growth.

If you believe you meet the above qualifications and are interested in joining an organization that supports its employees and is committed to helping them reach their potential, we strongly encourage you to apply now!

E-Verify: This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the United States.

Monster Transmission & Performance is an Equal Opportunity Employer. We do not discriminate on the basis of race/color/religion/sex/national origin/veteran status/disability/age/sexual orientation/gender identity/marital status or any other characteristic protected by law.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Commission pay

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• All employment with Monster Transmission & Performance is contingent upon the successful passing of a background check. Do you consent to a background check as a requirement for employment?
• The hourly rate for this role is $12.50 plus unlimited commission, our sales reps make upwards of $40,000 annually based on their sales with no upper limit. Does this compensation work for you?

Experience:

• Sales: 1 year (Required)

Language:

• English (Required)

Ability to Commute:

• Odessa, FL (Required)

Work Location: In person