Description

The Collector also known as Client Loyalty Specialist successfully administers the billing process, from client set-up through invoicing, to support a client-focused environment. The Client Loyalty Specialist will contact clients and collect and process outstanding payments.

About Us

MoneySolver, also known as Tax Defense Network (TDN) is a national tax company that is dedicated to changing the lives of our clients by providing superior customer service and affordable tax debt solutions. Since 2007, our company has worked tirelessly to be one of the best in the tax debt services industry by ensuring our customers’ best interests are always put first. If you’re looking for an exciting career with great benefits and flexibility, consider joining the TDN/MoneySolver team. We are always on the lookout for compassionate, talented tax professionals who want to make a difference in other people’s lives.

Why Work Here?

*Winner of Glassdoor best Place to Work 2020

*Winner of Jacksonville Business Journal Best Places to Work 2021

*Full range of benefits including medical, vision, disability, PTO, etc.

*Free employee dental coverage

*401(k) plan with match that vests immediately

*4 weeks paid parental leave

*Access to a fully stocked Mini Mart

*Game Room - Ping Pong, Air Hockey, Darts

Requirements

Requirements

• Respond to and resolve client and/or field inquiries in a timely manner.• Perform Account Receivable research and proper paperwork to clear items from the aging.• Ensure system compliance with Company policies, procedures, protocols for system standards, customizations, and changes.• Monitor accounts to identify overdue payments• Finding and contacting debtors to arrange debt payoffs• Notify accounting immediately of any potential invoice write-offs so that they can book an accrual in the proper period.• Participates on committees, and special projects and seeks additional responsibilities.

EDUCATION AND EXPERIENCE:• High School Diploma or equivalent required.• 3 years of experience in billing, collections, cash application, and AR research or other relevant experience, project billing experience preferred•

SKILLS, KNOWLEDGE, AND ABILITIES:• Good communication skills – both written and verbal• Microsoft Office (Outlook, Excel, Word)• Accuracy and close attention to detail• Ability to prioritize assignments and handle multiple tasks with established deadlines in a fast-paced, time-critical environment• Analytical and problem-solving abilities• Excellent follow-up and follow-through abilities• Professional written and verbal communication skills• Excellent Interpersonal skills

PHYSICAL DEMANDS:• While performing the responsibilities of the job, the employee is required to talk and hear. Vision abilities required by the job are close vision. The employee is often required to sit and use their hands and fingers to handle, feel, and operate office equipment such as a computer, copier, and office supplies.• In addition, the employee is occasionally required to stand, walk, and reach with their arms and hands. Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

WORK ENVIRONMENT:• The work environment is representative of an office setting.• The noise level in the work environment is usually quiet to moderate.• Reasonable accommodations can be made to enable employees with disabilities to perform the described essential functions of the job.

Note: This document describes the minimum, essential duties, responsibilities, skills, abilities, effort, and working conditions of the position. It in no way implies that these are the only functions to be performed by the incumbent. Workers are required to follow any other job-related instructions and to perform any job-related functions requested by a supervisor or manager. Successful performance requires that the incumbent possess and utilize the abilities and skills described. All functions are subject to reasonable modifications to accommodate individuals with disabilities. Some functions may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or others.MoneySolver is an Equal Opportunity Employer