3 Senior Equipment Finance Collections Specialist Jobs in Jacksonville, FL
First Citizens Bank is Hiring a Senior Equipment Finance Collections Specialist Near Jacksonville, FL
This position provides administrative and collection activities to the Equipment Finance Division. Performs a full range of collection activities including addressing escalations and concerns to find solutions and performs high complexity tasks. Collaborates on the prompt and accurate resolution of business operations, collections, or technical issues. Maintains a strong knowledge of operational policies and procedures, understands the nuances of our different program types, systems and customer relationships, and related subjects to address complex inquiries and situations. May provide training for less experienced specialists in the work group.
Responsibilities:- Collections - Performs high complexity tasks and manages escalated issues. Providing guidance and support to team members. Maintains high standards throughout all activities. Works with team members to improve collection metrics and QA by providing guidance and feedback
- Business Support - Contributes to the development and delivery of business policies and procedures. Informs on system upgrades and outages impacting clients or the Equipment Finance Division. Assists management with special projects or other tasks as necessary.
- Business Expertise - Serves as an expert resource on operations, systems, and policy information to both associates and clients. Maintains a strong knowledge of external regulations as well as Bank products and services.
- Collaboration - Works closely with management and associates to resolve client issues. Provides feedback and assistance to management. Coordinates service delivery across teams when issues need to be escalated. Partners with internal departments to assist high
- Bachelor's Degree and 4 years of experience in Early/Mid/Late Stage Collections Preferred OR High School Diploma or GED and 6 years of experience in Early/Mid/Late Stage Collections Required
- Preferred Area of Experience: Leasing, finance
Job Summary
Full Time
$43k-54k (estimate)
05/02/2024
05/15/2024
firstcitizens.com
MILWAUKEE, WI
3,000 - 7,500
1898
RALPH GARCIA
$1B - $3B
Banking
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About First Citizens Bank
For more than 100 years, Raleigh, N.C. -headquartered First Citizens Bank has helped customers do more with the money they earn, save and invest. Along the way, weve built our company on such timeless values as integrity, hard work and taking the long-term view. In 1898, First Citizens began as the Bank of Smithfield in Johnston County, N.C. From a single office, First Citizens has grown to more than 550 branches in 19 states. First Citizens today is a full-service banking institution with more than 6,500 employees. Our parent company, First Citizens BancShares, Inc. (NASDAQ: FCNCA), has more ...than $35 billion in assets. First Citizens is now the countrys largest family-controlled bank, with a record of stable leadership few institutions can rival. First Citizens offers: Traditional banking services. Essential business and professional services. Wealth management capabilities. Hundreds of branches and ATMs, a full-service telephone bank and sophisticated online and mobile banking offerings. For over 120 years, customers have trusted First Citizens with their money and their futures. And thats a trust weve always taken seriously. For every First Citizens customer, now and in the future, we make a simple promise: We will always live and work by the values that have distinguished First Citizens since the day we opened our doors. Forever First is our commitment to the people, businesses and communities who rely on us to be the best bank we can be. As we say, Money isnt everything. But so much depends on what you do with your money. First Citizens Bank. Forever First. Visit firstcitizens.com or call toll-free 1.888.FC DIRECT (1.888.323.4732). Equal Housing Lender Member FDIC
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