At Children's Wisconsin, we believe kids deserve the best.
Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it's like to work at Children's Wisconsin: https://www.instagram.com/lifeatcw/
What You'll Do:
Under general supervision, and according to established policies and procedures, provides clerical and receptionist support for patient care areas. Facilitates communication that supports patient care.
How You'll Do It:
Communication

• Acts as a communication hub for the unit team by keeping members apprised of changes that affect unit functioning.
• Maintains confidentiality per HIPAA regulation.
• Greets and assists patients, parents, visitors and staff with a high standard of customer service.
• Manages secured entryways and orients parents and visitors to units per visitation policy.
• Screens all parents, siblings and visitors per hospital policies on infection control and security.
• Answers and directs telephone calls and relays messages promptly and accurately.
• Contacts patient care staff, (physicians, social workers, discharge planners etc.) directly or through hospital communication systems as directed by authorized personnel.

Support Patient Care

• Maintains patient charts. Discharged patient charts need to be taken apart. Makes copies of discharge papers and faxes them as requested by the medical team.
• Initiates requests for services from ancillary departments such as equipment from Distribution and other similar requests. Calls Medical Records to report deaths and request pick up of discharged charts.
• Prints paperwork for admissions/transfers, prints patient and lab labels.
• Monitors tube and tug systems and delivers items to designated staff.Provides information for families and visitors in locating patients and obtaining interpreters, amenities, lodging, meals, transportation etc. Issues visitors' passes while maintaining confidentiality and providing information regarding family services available. Maintains approved visitor lists.
• Initiates requests for maintenance and repair of unit and patient care equipment via the intranet.

Facilitate Patient Flow

• Collaborates with the Patient Care Manager, Patient Care Supervisors/Charge Nurse, Bed Manager, Registered Nurses & Care Partners regarding status of Bed Ahead.
• Utilizes Bed Ready or calls to Environmental Services for beds and cribs. Calls Distribution for infant warmers.
• Functions as a liaison with Admitting, EDTC, Transport, Scheduling, and Registration in arranging patient placement.
• Collaborates with Environmental Services regarding the prioritization of discharges and patient rooms requiring appropriate level of cleaning.

Clerical

• Maintains unit specific census books/logs, documenting all pertinent patient information, charge, Jex audits and reconcile errors.
• Performs related clerical duties such as filing, sorting and routing of mail, photocopying, and faxing.
• Orients new employees to unit, communication systems and processes.
• Maintains office equipment, fax, printers, copy machines, computers, pagers and Vocera phones. Replaces ink cartridges/toners. Fixes paper jams. Performs routine maintenance of office equipment and places repair orders.

Requirements:

• Basic reading writing and arithmetic skills achieved through completion of high school or equivalent.
• Previous clerical experience required. Completion of a health unit coordinator program or other healthcare office experience preferred.
• Knowledge of medical terminology preferred.
• Customer service and interpersonal skills necessary to gather and share information with physicians, patients, visitors, families, and team members in a courteous and confidential manner increasing patient satisfaction.

Schedule Details: .4 FTE (16 hours per week) PM shift 1500-2330. Weekday availability with weekend rotation and holiday rotation required .
Unit Description:
East 5 - Hematology/Oncology/Transplant Unit
East 5 is a 24-bed unit where nurses care for children with cancer or blood disorders and children undergoing bone marrow transplantation. Patients stay for an average range of 3-45 days.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses: