Primary Duties and Responsibilities: includes but not limited to:

• Welcomes Bow & Arrow guests in a warm, friendly, and inviting manner
• Utilizes the Core Value Standards when interacting with guest and fellow Team Members
• Provides outstanding customer service to both internal and external guest
• Coordinates all guest seating in a timely fashion in accordance with proper station rotation and prescribed by the outlets management team
• Informs guests of any seating/dining packages or minimums that may apply
• Observes tables and keeps track of clean, dirty and occupied tables
• Takes guest information and quotes accurate wait time or maintains an orderly line, depending upon specific restaurant procedures, when tables are not immediately available
• Properly answers all phones and pages, assists guests, Supervisors and Managers and takes accurate messages as needed
• Answers guest questions concerning restaurant concepts, menus and directions to and from various points
• Interacts with all exiting outlet guests to thank them and solicit comments

Secondary Duties and Responsibilities:

• Cleans and organizes the host area and ensures menus are stocked and are in presentable condition
• Maintains all comps, paper comp voids, special request forms, coupon vouchers and tickets as prescribed by the outlet
• Assists the department Supervisor and Manager in opening and closing duties including arranging the room, setting tables and preparing for special events
• Assists the Beverage Supervisors and Manager in maintaining the cleanliness of the outlet including bussing tables as needed
• Performs other related duties, as assigned

Competencies: Incumbent will master the following competencies while in this position:

• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs

• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures
• Property wide knowledge of Mohegan Sun for the purposes of assisting guests
• Proficient and any online/computer based reservation/seating system
• Understands and complies with Mohegan Sun policies and procedures

Training Requirements:

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to stand during an entire shift
• Must be able to reach, bend and stoop for extended periods of time
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary