2 Customer Service Representative { WORK FROM HOME } Jobs in Omaha, NE
Modest Moving Services is Hiring a Remote Customer Service Representative { WORK FROM HOME }
- Managing order processing for customers using proprietary order-entry systems.
- Work with customers, sales reps and sales management over the phone and email.
- Work with our technical support and collection personnel to expedite orders and resolve customer problems.
- Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes, such as eligibility, and handle claims questions regarding payments or denials.
- Refer unresolved customer grievances to designated departments for further investigation
- Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
- Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
- Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
- Follow up with open issues until the customer confirms the matter is resolved.
- Consistently check to ensure that appropriate changes were made to resolve customers' problems
- Provide solutions to users via support tickets as well as phone sessions.
- Ability to pick up new processes and technologies quickly
- Outstanding telephone etiquette
- Great follow up skills.
- Excellent time management skills to meet goals and deadlines
- Ability to multitask effectively; organized and dependable
- Strong written & verbal communication skills
- Proficiency with MS Office applications -- Word, Excel, Outlook
- High School Diploma or equivalent required
- Proficiency in relevant computer applications and call center systems
- Excellent typing skills
- Proficiency using the Google Suite of products
- A comprehensive new hire training program designed to help set you up for success: We are willing to train a motivated individual that meets the other requirements of the position!
- Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
- Paid On-The-Job Training & Professional Development Programs
- Multiple coverage levels for Medical, Dental, & Vision
- Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
- Traditional 401(k) and Roth 401(k) with Company match
- Flexible Spending Accounts
- Basic and AD&D Life Insurance
- Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
- Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
- Closed on Sundays
- Diverse Culture and Inclusive Environment
- Life insurance
Job Summary
Full Time
$34k-43k (estimate)
05/24/2023
05/27/2024
The job skills required for Customer Service Representative { WORK FROM HOME } include Customer Service, Call Center, CSR, Customer Support, Life Insurance, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative { WORK FROM HOME }. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative { WORK FROM HOME }. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative { WORK FROM HOME } positions, which can be used as a reference in future career path planning. As a Customer Service Representative { WORK FROM HOME }, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative { WORK FROM HOME }. You can explore the career advancement for a Customer Service Representative { WORK FROM HOME } below and select your interested title to get hiring information.
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