ModMed is hiring a driven Training Consultant I to join our positive, passionate, and high-performing Implementation team focused on training physicians and their staff on EMA ENT (Otolaryngology), our revolutionary EMR software. This is an exciting opportunity to leverage their clinical expertise and move into the exciting world of Medical Software within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Train clients on the use of the features and functions of the service.
• Establish rapport; gain and maintain credibility with diverse audiences.
• Reporting software improvements and enhancements to software engineers.
• Help our clients adopt best practices in using our solution to manage their practice.
• You must be technically savvy with the ability to easily learn a new software.
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
• Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
• Manages the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training to all staff.
• Collaborate with the Training, Support, and Product departments to address training materials, programs and client launch practices.
• Record details of client feedback through the training process.
• Responsible for contributing to the creation of training resource material.
• Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

• 2 years experience in software training, implementation and/or relevant medical practice experience.
• Demonstrates good problem-solving skills and effective decision-making abilities.
• Possesses excellent written and verbal communication skills.
• Empathetic communicator with a consultative approach - able to see things from other person's point of view.
• Ability to work independently as well as part of the training team.
• Positive and personable attitude with a customer service focus.
• Professional, patient and balanced approach to handling difficult customer situations.
• Able to establish and maintain effective communication and relationships with customers and teammates.
• Takes initiative in goal fulfillment and deadlines.
• Excellent time management and organizational skills.
• Basic knowledge of Apple products including Mac, iPad and iPhone.
• Ability to easily learn new software.
• Ability to provide some off-hours training and support, including occasional weekends.
• Ability to travel 75-90% including weekends.
• Detail-oriented.

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