Implementation Manager

We are in search of a diligent and dedicated Implementation Manager to join our Implementation team at Modern Campus. If powerful results and use cases excite you AND you are a high-performer who is looking for an entrepreneurial, mission-driven team, then Modern Campus is the place for you.

The Implementation Manager role is responsible for introducing new customers to our products, defining and managing their initial onboarding project, training customers and generally ensuring that a customer’s first experience with Modern Campus is delightful, memorable and pleasant.

Implementation Managers are responsible for multi-department and multi-campus projects for higher education or strategic customers.

How you'll make an impact: 

• Ensure customers have a smooth transition from the Sales process to onboarding
• Define onboarding project plans
• Manage onboarding projects from kickoff to launch
• Deliver customer training via webinar, recorded videos, and live conversations
• Create and help maintain onboarding materials, guides and training packages
• Complete or delegate project tasks and ensure they are finished on time

What you'll need to succeed: 

• Experience working with technology products and platforms
• Project Management experience
• Interest in technical topics is a plus
• Obsessive about getting all the details right
• Internal drive to meet deadlines and to bring others along with you
• Effective time management and organizational skills
• Excellent analytical, verbal and written communication skills
• Integrity, high character and ability to maintain the confidentiality of customer data

Preferred locations (remote candidates welcome):

• St. Petersburg, FL
• Toronto, ON
• Lakeland, FL
• Camarillo, CA
• Alexandria, VA

What you’ll gain: 

• Competitive compensation and benefits 
• Rewards and recognition programs 
• Learning and development opportunities 
• Flexible Vacation Policy 
• You will make a difference everyday for universities trying to grow and students trying to learn. 

Only qualified candidates selected for an interview will be contacted. 

Company Overview: 

Modern Campus is obsessed with empowering its 1,800 higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

Modern Campus is committed to fair and accessible employment practices and are committed to providing accommodations for persons with disabilities. We will work with all applicants to determine appropriate accommodation for individual accessibility needs.