MobilityWorks is a trusted provider of wheelchair-accessible minivans, full-size vans with lifts, and commercial fleet vehicles. Our commitment to serving the disabled community goes beyond offering reliable and accessible vehicles. We strive to empower wheelchair users by enabling their mobility, independence, and personal freedom. We believe in the value of each team member and the contributions they make towards our mission. At MobilityWorks, we uphold our core values and create an inclusive and supportive work environment.

• As a Service Advisor at MobilityWorks, you will have the opportunity to accomplish the following:
• Build and maintain the service scheduler daily, handling customer pay and warranty work.
• Actively manage the call strategy to engage existing customers, with a focus on operational maintenance.
• Collaborate with the Service Manager to establish and follow shop workflow for pre-and post-production work.
• Communicate daily appointments and necessary hours to fill the scheduler in Salesforce.
• Greet clients upon arrival and follow the established customer reception process, ensuring accurate and up-to-date client information.
• Receive sublet and inventory parts by procedures, properly tagging them for inventory bins.
• Coordinate transportation requests for consumer and commercial clients with the Service Manager in advance, whenever possible.
• Submit warranty requests within vendor timelines, including diagnosis, parts, and time associated with warranty repair.
• Perform weekly and monthly reconciliation of customer pay and warranty work-in-progress after month-end invoicing is completed.

• To succeed in this role, you should possess the following qualifications:
• A high school diploma or GED is required.
• 2-3 years of experience in automotive repair management.
• Strong verbal, written, and interpersonal communication skills.

• Work/Life Balance: Monday to Friday, 8 AM to 5 PM, with no late nights or weekends.
• Competitive Compensation Packages.
• Medical, Dental, and Vision Insurance plans.
• Flexible Spending Account(s).
• 8 paid holidays, Personal Time Off, and Social Responsibility Time.
• Employer Benefits, including Tuition Reimbursement Program, Employee Assistance Program, Life and Disability insurance.
• Employee Wellness Program.
• 401(k) Retirement Plan 
• An incredibly rewarding experience in a team-centered environment.
• Military Veterans are highly encouraged to apply!
• We embrace diversity! Be part of an organization that invests in YOU!

Job Summary