Job Purpose: Assist referring clinics and patients with their requests to schedule a procedure or an office visit appointment. This is a full time position working 40 hours per week: Mondays 8:00am- 5:00pm; Tuesday - Thursdays 8:30-5pm, 9:30-6, or 10-6:30, and Fridays 8am-4pm. This role offers the possibility of transitioning to remote work upon completion of a two-month training period at our corporate office located in Northeast Minneapolis. Approval for remote work will be granted based on manager's discretion, demonstration of competence, and the ability to meet departmental expectations. Starting rate of pay $20.25/hour.

For more information on the Medical Scheduler job and responsibilities, watch this

Essential Functions:In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Receive incoming calls from patients or referring clinics and schedule their office visit or procedure appointment.
• Make outbound calls to schedule patients who have been referred to our office for a clinic visit or a procedure.
• Document patient insurance information.
• Monitor database folder in NextGen Electronic Health Record.
• Data entry of referrals into NextGen Electronic Health Record.
• Contact referring providers for medication orders and/or clarification of referral orders.
• Contact patients to re-schedule appointments when needed.
• Monitor the after-hours cancellation voice mailbox and return calls left in the central mailbox.
• Monitor the Contact Us folder and return phone calls to patients.
• Print and send letters to patients and referring providers.
• Coordinate interpreters for scheduling purposes and appointments.
• Provide great customer service to internal and external customers.
• Other duties may be assigned to meet business needs

Supervisory Responsibilities:None

Qualification Requirements: The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or GED is required. Associate's degree or higher preferred. Previous customer service experience is required.

Certifications/Licenses: None

Knowledge, Skills and Abilities:

Working knowledge of:

• Microsoft Office applications
• Medical terminology

Skills:

• Compassionate patient care
• Active listening
• Problem solve, prioritization, and critical thinking
• Attention to detail
• Organization and time management

Ability to:

• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is regularly required to sit for long periods of time and handle heavy phone work. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position,the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people caring for people - Working with Compassion, Teamwork, and Integrity

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent.
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other.