Job Purpose: Assist referring clinics and English and non-English speaking patients with their requests to schedule a procedure or an office visit appointment. This is a full time position working 40 hours per week: Mondays 8:00am- 5:00pm; Tuesday - Thursdays 8:30am-5pm, 9:30am-6pm, or 10am-6:30pm; Fridays 8am-4pm. This position is available remotely after 8-12 weeks of training at our corporate office in Northeast Minneapolis. Starting rate of pay $20.25/hour.

Essential Functions:In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily and regular attendance is required. The responsibilities listed below are representative of the primary essential functions required; additional duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Receive incoming calls from English and non-English speaking patients or referring clinics and schedule their office visit or procedure appointment.
• Make outbound calls to schedule English and non-English speaking patients who have been referred to our office for a clinic visit or a procedure.
• Document patient insurance information.
• Monitor database folder in NextGen Electronic Health Record.
• Data entry of referrals into NextGen Electronic Health Record.
• Contact referring providers for clarification of referral orders.
• Contact English and non-English speaking patients to re-schedule appointments when needed.
• Monitor the after hours cancellation voice mailbox and return calls left in the central mailbox.
• Monitor the Contact Us folder and return phone calls to English and non-English speaking patients.
• Print and send letters to patients and referring providers.
• Coordinate interpreters for scheduling purposes and appointments.
• Provide great customer service to internal and external customers.
• Other duties may be assigned to meet business needs

Qualification Requirements:The qualifications listed below are representative of the knowledge, skills, and/or abilities required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The department has current immediate needs for candidates who speak Vietnamese.

Education and Experience Requirements:

• High School Diploma or GED required; Associate's degree preferred.
• Successful completion of 40 hour interpreter training course is required.
• Previous customer service experience required.

Certifications/Licenses:None required

Knowledge, Skills and Abilities:

Working knowledge of:

• Microsoft Office applications
• Medical terminology

Skills:

• Compassionate patient care and customer service
• Active listening
• Problem solve, prioritization, and critical thinking
• Attention to detail
• Organization and time management

Ability to:

• Work in a busy call center environment, receiving a large number of incoming calls
• Multitask
• Communicate effectively verbally and in writing
• Work independently as well as in a team environment
• Type proficiently and accurately

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be required to walk, sit, stand, reach overhead, and bend to the floor. The employee is regularly required to talk and hear. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse, and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may be required to lift and transport items up to 10 pounds occasionally. Employees may be required to travel to other company locations due to staffing and training needs.

Working Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee works in an office environment. The employee is exposed to a computer monitor daily. The employee may be required to travel by automobile and exposed to changing weather conditions while performing the duties of this position. While performing the duties of this position, the employee must be alert to conditions that may impact the safety of patients, employees and visitors.

This job description reflects management's assignment of key responsibilities; it does not prescribe or restrict the tasks that may be assigned.

MNGI Digestive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is the policy of MNGI Digestive Health to comply with all federal and state laws concerning the employment of persons with disabilities and to act in accordance with regulations and guidance issued by the Equal Employment Opportunity Commission (EEOC). Furthermore, it is the company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training or other terms, conditions and privileges of employment

MNGI's Culture of Caring

We are caring people caring for people - working with Compassion, Teamwork, and Integrity

• Compassion: being empathetic and considerate of the needs of our patients and caregivers
• Teamwork: Being accountable for actions, supporting each other in meeting the needs of our patients, and respecting the voice/opinions of others assuming good intent
• Integrity: Demonstrating honesty, trustworthiness, and transparency whenever you interact with patients or each other

The MNGI Team Promise

We recognize every member of our team as a caregiver. We acknowledge that we each individually and collectively contribute to our patients' care experiences, and therefore their healing. We promote a Culture of Caring for our patients and each other.

To support our Culture of Caring we:

• Embrace open communication, mutual acceptance, trust, respect, empathy and a commitment to personal and professional growth.
• Value diversity, accountability, problem-solving, collaboration, and contribution.