Department: Case Management Shift: Primarily Days (United States of America) Employee Type: Regular - Per Diem Per Diem Type (if applicable): Non-RN Per Diem 2 Minimum Pay Range: $22.69 - $28.37 Job Description: POSITION SUMMARY The Case Management Assistant (CMA) is a member of the Case Management staff and provides clerical support for the department, secures discharge planning needs as directed, and works in collaboration with Case Managers. Serves as a link to community resources, connecting patients to services needed for aftercare or continued care and facilitates authorizations when delegated from the Case Manager, obtaining measurements from Wound Care nurses, authorizations for wound vac and/or similar products and obtaining Durable Medical Equipment (DME) authorizations. This position assists with the implementation of the discharge plan as directed by the Case Manager and assures all discharge needs are aligned as requested. Provides excellent customer service, thrives in a fast-paced environment and contributes as a resourceful problem-solver on the Case Management team. POSITION QUALIFICATIONS Education/Licensure/Certification: High School graduate or equivalent required. Basic medical terminology preferred. A minimum of 2 years of secretarial experience in a healthcare setting strongly preferred. Knowledge: Knowledge of records maintenance and retrieval systems. Strong customer service experience required. Knowledge of the general flow of a patient admission and discharge process required. Experience accessing Epic and other hospital computer programs preferred. Good understanding of Health care Financial Systems, including contracting limitations with insurers and aftercare providers. Familiarity of insurance carriers and the authorization process preferred. Skills: Proficiency in hospital wide computer programs, Windows based word processing, spreadsheet (Excel), email and calendaring software required. Must have excellent interpersonal skills in order to interact effectively with others in various situations. Must have the ability to work with minimal supervision; frequently reprioritize workload and handle multiple tasks at once. Must have the ability to establish a positive rapport with patients and the public. Problem solver that works in close collaboration with the Case Managers. Basic understanding of hospital computer systems utilized. Must have excellent organization skills. A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy. Serving El Dorado County & Surrounding Areas Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.