Throughout the past 30 years plus, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position.

We provide the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate headquarters in Irving, Texas.

With 2,000 employees, working in 40 states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at MMC strives to ensure all job posting confirm details of the position, the rate of pay, and acknowledge medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Role : Customer Experience Services Sr. Consultant TS / SCI & Full Scope PolyLocation : Fairfax, VADirect Hire OpportunitySalary : Up to $149,000 plus bonus ABOUT THE OPPORTUNITY Must be a United States Citizen holding Top Secret Clearance with Full Scope Polygraph.

This is an onsite role at the customer location, so candidates must be located in or within a commutable distance to Fairfax, VA area.

Applicants must be currently authorized to work in the United States without the need for Visa Sponsorship now or in the future.

Overall responsibility of developing testing strategy and plans with our client, cross-service teams, and third-party partners.

Requires a deep understanding and extensive experience with our client's architecture, design, implementation and testing in support of architecture designs to be consumed for global deployments.

It's a constantly evolving field, and the job requires someone who can stay on top of the latest trends and technologies.

• Experience working with CM implementation and service-related work.-Experience working in the support field and direct customer interactions.
• Technical working knowledge and experience with Session Initiation Protocol.-Knowledge and experience with client's Contact Center Portfolio ABOUT THE APPLICANTBachelor's degree or equivalent years of experience.

Must have at least 5 years of professional experience in a related field.Strong personal computer and business solution software skills in application administration, design, and architecture.

Strong analytical and problem-solving skills for design, coordination and testing of applications.Leadership skills to guide and mentor the work of less experienced personnel.

Good communication skills to communicate with customers, support personnel, and management.Ability to work in a team environment.

High tolerance for stressful situations.Provide technical guidance and advice for the operations and maintenance of the customer's expansive voice network to include patching, upgrading, and introduction of new products to enhance their telecommunication posture.

Monitor, manage, and maintain voice call flow traffic across more than 300 TDM-PRI / H.323 / SIP trunk groups connecting to client's products as well as other telecommunication platforms.

Migrating call flows away from TDM-PRI & H.323 trunk groups onto SIP peering connections via AAR / ARS Analysis / Conversion tables and Route Patterns.

Monitor, manage, and maintain a bash script application to assist end users administer their login accounts in hundreds of customers and non-customer servers.

Manage dozens of non-person accounts in hundreds of customers and non-customer servers that perform automated functions for the customer.

Work with the customer's O&M Team and various other organizations to troubleshot and maintain reliable talk paths between voice networks.

Produce and maintain various eDocuments (MS Word, Excel, Visio, PowerPoint, etc.) capturing how to manage and maintain communications within the customer's voice network as well as connectivity to other organization's voice networks.

Respond to requests, from O&M technicians or voice engineers, for assistance with performing administrative tasks and conducting troubleshooting actions.

Train newer voice engineers on how to perform most of the tasks listed above. Must Haves : Top Secret Clearance with full scope polygraph.

Located within a commutable distance from Fairfax VA - no hybrid work schedule available.Must also have at least 5 years of professional experience in the related field.

Experience working with client's CM implementation and service-related work.Strong technical knowledge and experience with client's product portfolio.

Last updated : 2024-04-27