Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient, and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. JOB OVERVIEW As a Customer Solutions Pre-Bid Specialist, this role will work closely with the Customer Solutions Project Manager providing technical support, implement KONE products and service solutions that meet customer’s needs. The CSM Specialist will perform tender engineering when required to help determine best solutions to project requirements. Provide support in answering customer’s technical questions as well as support the Front Line with technical issues. The CSM Specialist will be the liaison between the Supply Line and the Front Line during the tendering, tech review, approval process, answering questions and ensure any outstanding issues or missing information is resolved in a timely manner. JOB RESPONSIBILITIES Customer relationship management Supports the CSM Project Managers with Front Line by analyzing customers’ technical needs and develops proposals outlining how KONE’s products and services can provide clear solutions to meet these needs. Available to attend meetings as required for engineering solutions and technical support. Acquire input from Supply Line Order Engineering staff, relative to custom design and interface of KONE products to existing equipment applications. Organize technical details for modernization tendering purposes. Offer value-engineering concepts. Provide Prebid support when required. Technical Sales Support in the Customer process Provides technical and costing support for the tendering process. Supports CSM Project Managers with tendering and solution Engineering. Ensures that projects reviewed fulfills the codes, regulations, and safety requirements. Support or provide basic traffic analysis. Supports EnerCal studies as needed. Participates in Pre-Tender and Survey meetings as needed. Works with Operations on installation / survey questions as needed. Technical support in the Delivery process Works with Supply Line Teams resolving outstanding issues and questions. Provide support to Front Lines on most demanding projects. Manages the internal management of drawing and related documents. Database knowledge acquired from specification review and engineering input in a logical, organized medium, offering ease in retrieval by others. Answer tech Review questions as required or work with Front Line to answer tech review questions. Updates and maintains the quality of the CSM Case Library. Provide specific detailed instructions to Front Lines on what information is required to ensure Order Engineering can successfully list and provide the right materials. Complete weekly and monthly reports relating to modernization tendering support activities. Support Front Lines, CSM Project Managers to ensure projects are sold and engineered correctly. Work with field operations on installation processes and field support as needed. The ideal candidate for the industrial engineer position should possess a strong analytical mindset and problem-solving skills, adept at distinguishing between relevant and irrelevant information to identify root causes and propose practical solutions. Collaboration is key, as this role requires ability to cultivate trust and teamwork, and respect from diverse viewpoints. Openness to new ideas is crucial, encouraging the exchange of innovative approaches and building upon the contributions of others. Should demonstrate strong leadership skills and be an effective communicator as well as highly detail oriented and organized. HIRING REQUIREMENTS Bachelor’s degree in engineering (Mechanical, Industrial, Electrical) Minimum 5 years of relevant Engineering experience. Proficient in Microsoft Office Excel and Word. Knowledge of SAP or similar software applications Must possess project management skills. About KONE We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation: We value your authentic self. Diversity, equity and inclusion is embedded in our strategy and values. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow. Matching 401K Pension plan Comprehensive health and wellness plans for the entire family Paid holidays and paid time off Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-JC1 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves over one billion people every day? In 2022, we had annual net sales of EUR 10.9 billion. We employ over 63,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.