Position Summary

Mitsubishi Electric Power Products, Inc. (MEPPI) is looking for a Key Account Coordinator to perform all aspects of service sales and service coordination for our major accounts. In this role you will develop business opportunities and enhance the customer experience for Key Accounts by selling and coordinating services and extended warranties. In addition the successful candidate will schedule services with customers, direct technicians, authorized service providers and other vendors as required.

Essential Functions

• Inside Sales Coordination

  • Maintain relationships in a consultative role with Key Accounts by providing support, information and guidance; researching and recommending new service offerings and cost savings.
  • Maintain sales opportunity and service order data in MEPPI’s customer relations management (CRM) and business systems.
  • Prepare and present quotes to customers, including preparation and submission of RFP documentation. Follow-up and close renewal contracts prior to expiration, upsell to higher levels of service. Identify and project customer budget cycles, close dates, and revenue recognition dates.
  • Support sales channel to improve “Point of Sale” and post-startup capture rates for MEPPI extended warranties.
  • Ensure proper invoicing of service contracts and extended warranties.
  • Improve service margins through higher Average Selling Prices, direct sales and promoting MEPPI quality.
  • Source service fulfillment for non-MEPPI equipment, negotiate cost, add MEPPI margin, quote and close.
  • Track information on lost business.
  • Prepare reports by collecting, analyzing, and summarizing information.

  Service Coordination

  • Create and process service orders for parts, labor, service provider commissions, billable service and service contract maintenance.
  • Process paperwork to pay service providers for completed work.
  • Process paperwork and create orders for the sale of parts.
  • Manage open maintenance contracts to ensure preventative maintenance is completed on time.
  • Answer customer calls and written requests related to field services and provide timely responses.
  • Update procedures and work instructions as necessary.
  • Set up new customers and service providers with the Finance Department.

Qualifications

• Associate's degree in business or related discipline with 3-5 years of experience in inside sales, telephone sales, customer service, or collections, or equivalent education and experience.
• Intermediate knowledge of selling services.
• Basic knowledge of UPS products and UPS industry.
• Advanced interpersonal, communication, and presentation skills required to communicate with employees customers and vendors.
• Ability to work in a team environment and to work on multiple projects simultaneously.
• Advanced computer skills with emphasis on MS Office products, ERP/MRP and CRM systems.