• Provide customers with fast and efficient email, phone or video call support for all technical inquiries such as dimensions, mounting sizes, materials, tolerances, engineering calculations, CAD models, etc.
• Find and suggest appropriate alternative/replacements utilizing the existing product lines or partner suppliers and propose them to enable customers to meet the technical requirements.
• Interface with customers and suppliers to support product inspection and investigation to ensure the root cause of product defects, malfunctions, or any technical errors.
• Collaborate with Misumi’s global headquarters or group companies to assist technical inquiries or product inspections for cross-border sourced products.
• Review and modify product pages on company's E-commerce platform with reference to manufacturers’ product data sheets and catalogs to convey correct, sufficient, and user-friendly product information.
• Consult, educate, and support Misumi’s internal employees with technical expertise for creating new product pages on E-commerce platform, product training for new and existing staff, etc.

• Assist sale departments in cross-over individual part numbers of the requested BOM lists with appropriate timeline and quality.
• Collect product information and quotes from suppliers quickly to distribute new products to customers in a timely manner to enable Sales representatives to obtain opportunities.
• Participate in tradeshows and exhibitions as a staff member to support sales and marketing departments to explain, promote, and propose product lines with technical expertise and advice.
• Accompany sales representatives on customer site visits for on-site training, technical support, or lunch and learn.
• Assist product managers in conceiving and executing brand-new services to expand the competitiveness of business.

• BS in Mechanical, Electrical or Industrial Engineering or equivalent industry experience.
• 4 years of experience in Engineering or Technical Sales with expertise in pneumatics and hydraulics components. Experience with fasteners and measuring tools a plus.
• Excellent verbal and written communication, problem solving, interpersonal and conflict management skills.
• General computer skills such as webpage development using internally developed software, web-based research, and the ability to be innovative when solving problems.
• Working knowledge of 3D CAD, Microsoft Office, CRM Software
• Motivated, driven, responsible, possess leadership, and results oriented.
• Experience working in an international environment preferred.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.