• Monitor system availability and data receipt to maintain stable service delivery.
• Review customer 2D drawings and 3D models, resolve any discrepancies, and identify callouts or specifications that require manufacturing expertise or attention.
• Ensure customer satisfaction by clearly communicating customer requirements such as product specifications and delivery schedule to backend manufacturing.
• Conduct market and customer research including surveys and data analysis related to product development; determine price competitiveness, delivery time, and whether products match customer demand.
• Provide internal and external technical design support and education for products including materials, surface finishes, fits, tolerances, and sizing.
• Process custom quoting opportunities between customers and manufacturers (domestic and overseas) to capture new business and support existing business.
• Make out-bound calls to develop new customers, support existing customers with system operation, and follow up with quoted customers on their projects.
• Promote and educate customers including design and mechanical engineers, buyers, or other professional and technical personnel on the Service to increase sales.
• Promote team success by assisting team members with large or complex requests.
• Partner with Sourcing, Customer Service, and Procurement on quality claims, and obtain and review quality inspection documents from manufacturing as needed.
• Provide accurate data to management to assist with regular and special reporting related to team performance; identify areas where improvement in efficiency or outcome are possible and contribute to solutions.

• Bachelor’s degree in Mechanical, Automation, or Industrial Engineering
• 2 years of relevant experience
• Knowledge of manufacturing processes and equipment and quality inspection tools
• Hands-on experience sizing and specifying industrial automation components.
• Print manufacturing analysis experience
• Working knowledge of 3D CAD, MS Office Suite.
• Knowledge of SQL, Tableau, and/or VBA a plus.
• Excellent problem solving, interpersonal, and conflict management skills.
• Excellent verbal and written communications skills.
• Strong ability to work both independently and collaboratively as part of a team.

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.