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Customer Service Representative (On-site)
Misumi USA Schaumburg, IL
Apply
$48k-62k (estimate)
Full Time 3 Days Ago
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Misumi USA is Hiring a Customer Service Representative (On-site) Near Schaumburg, IL

Job Description

Job Description

Are you in search of a new opportunity? Stop your search right here and let me tell you what MISUMI can do for you!

MISUMI USA is the North American arm of a $3B global leader in the design, production, and distribution of automated manufacturing components. We are looking for talented individuals to join our fast-growing, highly profitable company. We offer a wide variety of schedules that accommodate different individual circumstances and preferences.

Top Reasons to apply at MISUMI

  • Competitive wages and bonus opportunities
  • Career growth opportunities through internal transfers and promotions
  • Training and professional development opportunities
  • Outstanding benefits include medical, dental, vision, life insurance, PTO, paid holidays, short-term & long-term disability, 401(k) with company match, and an employee assistance plan 
  • Company-paid membership to a 24/7 on-site gym with a sauna
  • Regular company and tenant social events in a Class A building.
  • On-site cafeteria with healthy food options
  • Payday donuts

About the Job

  • Processes quotations and sales orders, prepares and follows up on purchase orders, and confirmation of ship dates and pricing.
  • Responds to customer's inquiries or complaints regarding company products or services.
  • Handles inbound phone calls and queries utilizing outstanding communication skills.
  • Serves as primary customer contact and works with other internal departments to address and resolve customer inquiries and issues.
  • This is an onsite Monday through Friday office position in our Schaumburg Corporate office. The shift open is 11:00 a.m. - 8:00 p.m. 
  • Rotational Saturdays may be required.

What we need from you

  • 2 years of experience working directly with end customers in a fast-moving and dynamic organization
  • Exceptional focus on meeting and exceeding customers’ needs
  • Microsoft Office Suite intermediate skills
  • Ability to multi-task and efficiently manage time

MISUMI is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, gender identity, or any other protected status under applicable law.

FOR CALIFORNIA RESIDENTS:

MISUMI USA, Inc. (“MISUMI”) complies with the California Consumer Privacy Act (“CCPA”), California Privacy Rights Act (“CPRA”), and other applicable privacy laws. We may collect the following categories of personal information for purposes of the application and hiring process: name and contact information (phone number; mailing address; email address(es)); education and qualifications; employment history and experience; LinkedIn profile; and other information voluntarily provided by the applicant. Under the CCPA and CPRA, California residents have the right to know, correct, delete, and/or limit the use of certain information collected by MISUMI. For further information, see our full privacy policy at https://us.misumi-ec.com/careers/privacy/california-privacy-rights/. If you have any concerns, please send an email to hr1@misumiusa.com.

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Job Summary

JOB TYPE

Full Time

SALARY

$48k-62k (estimate)

POST DATE

04/30/2024

EXPIRATION DATE

05/16/2024

WEBSITE

misumiusa.com

HEADQUARTERS

SCHAUMBURG, IL

SIZE

200 - 500

TYPE

Private

CEO

HARRY PHILIPS

REVENUE

<$5M

INDUSTRY

Print & Book Publishing

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About Misumi USA

Misumi is an online marketplace that allows users to buy automation, electrical and wiring components.

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The following is the career advancement route for Customer Service Representative (On-site) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (On-site), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (On-site). You can explore the career advancement for a Customer Service Representative (On-site) below and select your interested title to get hiring information.

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