Overview

Mission Vet Urgent Care has an opportunity for a

Patient Care Coordinator (PCC) to join our team! 

🐾 Join Our Furry Family at Mission Vet Urgent Care! 🐾Are you a compassionate animal lover with a heart for healing? Do you thrive in fast-paced environments and have a knack for teamwork? If so, we want YOU to be a part of our dedicated team as a Patient Care Coordinator at Mission Vet Urgent Care in beautiful Blue Ash, Ohio!

As a Patient Care Coordinator, you'll be the vital link between our skilled veterinarians, skilled RVTs and our beloved furry patients and their families. From providing gentle care and comfort to animals in need to assisting with diagnostics and treatments, your role will be essential in ensuring the health and happiness of our patients.

Location:  9302 Towne Square Avenue, Blue Ash, OH 45242

Shift Details: This is a full-time position (30 hours/week).

Compensation: $17.00 - $21.00/hour (based on experience)

What We Offer:

🐾 A dynamic and supportive team environment where collaboration and compassion are valued.

🐾 Opportunities for growth and advancement within our rapidly expanding practice.

🐾 Get the work-life balance you deserve with a great schedule

🐾 Competitive compensation and benefits package, including medical, dental, and vision coverage.

🐾 401K plan with company match

What We're Looking For:

🐾 Passion for animals and a desire to make a difference in their lives.

🐾 Excellent communication and interpersonal skills.

🐾 Ability to multitask and thrive in a fast-paced environment.

🐾 Previous experience in a veterinary setting preferred but not required.

Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit.

Responsibilities

Essential Functions:

• Maintains and upholds the Core Values and Mission Statement of MVP.
• Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions.
• Warmly welcomes clients upon their arrival and escorts them to the exam room.
• Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable.
• Creates, presents, and explains treatment plans in accordance with the veterinarian's directions.
• Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital.
• Schedules follow-up appointments and future wellness visits.
• Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary.
• Clearly explains discharge instructions and addresses client inquiries.
• Handles client checkouts and collects payments in the exam room.
• Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results.

Additional Functions:

• Performs other related duties as assigned.

Qualifications

Required Knowledge, Skills and Abilities:

The knowledge, skills, and abilities which are required to be able to perform the Essential Functions of this position.

• Passionate about delivering exceptional client service.
• Genuine love and appreciation for animals.
• Friendly, personable, and committed to ensuring client satisfaction.
• Proficient in active listening and accurate transcription of medical information.
• Thrive on serving and assisting people.
• Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions.
• Strong computer literacy and typing skills.
• Effective communication skills, both written and verbal.

Required Education and Experience:The education level and amount of experience which are required to be able to perform the Essential Functions. This should include any required certifications and licenses.

• High school diploma.

Preferred Education and Experience:The education level and amount of experience which are preferred and “nice to haves” but are not necessarily required to be able to perform the Essential Functions. Includes any preferred certifications and licenses.

• Medical terminology

Physical Requirements:

• Prolonged periods of standing and working on a computer.
• Ability to bend down and lift up to 40lbs unassisted.

Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.