Reservation Specialist

About Us

For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts. Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.

Job Summary

Mirbeau Hospitality Services is seeking a friendly and enthusiastic Reservations Specialist who will be responsible for providing information, selling overnight accommodations, and dining and spa amenities for multiple Mirbeau Inn & Spa locations. The ideal candidate will have an outgoing personality, the willingness to learn and the ability to multi-task. Our mission at Mirbeau is to provide polite and friendly service that makes our Inn a memorable experience for our guests.

Pay Rate: $18 per hour plus commission

Responsibilities

• Handle incoming phone calls for multiple locations in accordance with Mirbeau standards
• Assist guests in making reservations and process requests relative to hotel accommodations, dining and spa services
• Promote and sell spa services and overnight packages. Assist in the planning of guests' stay, answer general inquiries and special requests
• Accurately input all phone reservations and process online reservations across multiple platforms. Process payments and/or refunds. Confirm all details of a reservation verbally and by email
• Maintain complete knowledge of all sales promotions, packages and marketing efforts across multiple properties
• Understand and comply with all departmental policies, services, procedures and standards
• Process gift card orders

Qualifications, Skills & Educational Requirements

• High School Diploma or equivalent
• Minimum 1 year of prior experience in customer service or similar position in the hospitality industry, sales or office setting is preferred
• Ability to work flexible hours including some evenings, weekends and holidays
• Maintain a professional and friendly demeanor at all times
• Excellent written and verbal communication skills
• Superior customer service skills for both external and internal contacts
• Strong organizational skills including the ability to prioritize, organize and manage multiple tasks and details simultaneously
• Maintain a high level of guest confidentiality
• Ability to work as a team member as well as independently
• Computer proficiency including word processing, data entry across multiple platforms, spreadsheets and generating reports using standard software applications, minimum typing speed of 40 WPM

Employee Perks & Company Incentives

• 401K with a company match
• Medical, Dental, Vision and Life Insurance Plans
• Career advancement potential within company
• Paid time off for full time and part time employees, along with holiday pay
• Employee Assistance and Anniversary programs
• Discounted rates for services within Spa and resort
• Work performance incentives