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4 Guest service supervisor Jobs in Skaneateles, NY

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Mirbeau Inn & Spa
Skaneateles, NY | Full Time
$52k-69k (estimate)
2 Weeks Ago
Mirbeau Inn & Spa
Skaneateles, NY | Full Time
$37k-51k (estimate)
2 Weeks Ago
Mirbeau Hospitality
Skaneateles, NY | Full Time
$37k-51k (estimate)
2 Weeks Ago
Mirbeau Hospitality
Skaneateles, NY | Full Time
$37k-51k (estimate)
2 Weeks Ago
Guest service supervisor
Mirbeau Inn & Spa Skaneateles, NY
$52k-69k (estimate)
Full Time | Accommodations 2 Weeks Ago
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Mirbeau Inn & Spa is Hiring a Guest service supervisor Near Skaneateles, NY

Guest Services Supervisor - Mirbeau Inn & Spa

About Us

For nearly 20 years, The Mirbeau Companies have successfully developed and managed European inspired boutique hotels, spas and resorts.

Family-owned and operated, Mirbeau Inn and Spa is a nationally renowned destination resort brand.

Job Summary

This position works closely with all departments to provide a warm and inviting welcome to all Mirbeau Guests and assists with supervising the Front Desk team.

The Guest Services Supervisor's main focus is to collaborate, organize and communicate with different departments, as well as oversee a team of Agents to ensure each guest has an exceptional experience during their stay.

Pay Rate : $20-22 / hour Full Time

Responsibilities

  • Report to work with a clean uniform and appropriate nametag at the scheduled time.
  • Provide a warm welcome to all guests using Forbes / Mirbeau approved standards.
  • Verify room statuses, daily reservations, and note / follow up with special requests on the pass-on log.
  • Perform daily checklists / tasks, count drawers, and prepare daily guest deliveries and amenities.
  • Register arriving guests, check-in, create key cards, and direct / escort guests to their rooms.
  • Check-out departing guests, accept / process payments, answer billing questions.
  • Answer phone calls, transfer calls, answer emails, update daily pass-on logs & company newsletters.
  • Be informed of all resort services, outlets, hours of operation, and facilities to up-sell the facilities and provide information to guests.
  • Communicate with all departments to ensure proper billing of guests' amenities within the resort.
  • Communicate with housekeeping management to ensure room statuses are correct.
  • Listen, acknowledge, and resolve guest concerns promptly, courteously, and professionally.
  • Maintain the front desk and office in an orderly and organized way.
  • Communicate all property happenings to the next shift.
  • Provide ongoing training and coaching for the Bell Persons and Guest Services team.
  • Conduct regular inventory of office supplies and amenities then inform Front Desk management of any items needing ordering.
  • Enforce the use of company policies and procedures by all employees.
  • Act as manager-on-duty in the absence of a Guest Services Manager.
  • Attend all scheduled meetings as deemed necessary by the resort.

Qualifications, Skills & Educational Requirements

Requires a neat appearance, pleasant personality, and ability to deal effectively with the resort, staff, and public. Oral, written communication, computer, and organizational skills are required.

Must be able to stand for long hours and multitask under pressure. Experience with Property Management Systems (PMS), customer service, and hotel / resort operations and supervisor experience preferred.

Employee Perks & Company Incentives

  • 401K with a company match
  • Medical, Dental, Vision and Life Insurance Plans
  • Career advancement potential within company
  • Paid time off for full time and part time employees, along with holiday pay
  • Employee Assistance and Anniversary programs
  • Work performance incentives
  • Last updated : 2024-04-28

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$52k-69k (estimate)

POST DATE

04/29/2024

EXPIRATION DATE

05/09/2024

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The job skills required for Guest service supervisor include Customer Service, Billing, Coaching, Written Communication, Life Insurance, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Guest service supervisor positions, which can be used as a reference in future career path planning. As a Guest service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service supervisor. You can explore the career advancement for a Guest service supervisor below and select your interested title to get hiring information.

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If you are interested in becoming a Guest Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Service Supervisor job description and responsibilities

Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.

05/05/2022: Portsmouth, NH

Provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide required feedback.

05/03/2022: San Antonio, TX

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.

03/27/2022: Port Arthur, TX

Supervises all Guest Service Staff to ensure all guests are assisted with any service issues, queries and complaints, as well as general ship, port, tour and travel information is provided.

03/28/2022: Columbia, SC

Administer and schedule staff for each shift and assist all guest services staff to resolve all customer issues effectively.

04/19/2022: Waco, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Guest Service Supervisor jobs

They must meet or exceed guest expectations on very occasion.

04/20/2022: Denver, CO

A skilled guest service manager will fulfill requests made by guests to ensure that they have an unforgettable experience.

03/04/2022: Ann Arbor, MI

Establish clear performance expectations.

02/13/2022: Laramie, WY

A top-notch guest service supervisor has an excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.

02/18/2022: Mobile, AL

Ask customers to provide feedback on agents and customer service experience.

04/11/2022: Saint Paul, MN

Step 3: View the best colleges and universities for Guest Service Supervisor.

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