37 GUEST EXPERIENCE MANAGER Jobs in Tucson, AZ
Miraval Arizona Resort and Spa is Hiring a GUEST EXPERIENCE MANAGER Near Tucson, AZ
Summary
The Miraval journey is about creating a life in balance, healing the whole self, and engaging in the present moment. It is our ongoing purpose to bring imagination, authenticity, and meaning to wellness. Each day we work to bring out the best in all we do. Not for the world to take notice, but for our guests and employees to take comfort in. We do this because we believe in the power of the individual. To create balance and live your best. We do this because we are Miraval.
Duties and Responsibilities:
- Provide analytical and administrative support for the General Manager and Resort Manager in order to execute strategic plans
- Analyze and monitor KPI’s that capture customer feedback, productivity and revenue performance for operations
- Handles customer satisfaction inquiries, related correspondence and communication
- Monitor and analyze guest experience KPIs using HySat to measure and report success
- Respond to unexpected service problems or any Guest issue in the operation with the goal of service restoration and Guest recovery
- Communicate all relevant information to leaders and Colleagues at a level appropriate for the audience and in a timely fashion
- Work with Experience Planners and Guest Service Agents to provide luxury experiences every day
- Approach all encounters with colleagues in an attentive, friendly, courteous and service-oriented manner.
- Maintain high standards of professional appearance and grooming and name tag when working.
- Oversee VIP, welcome, welcome back, and Colleague Stay amenities on behalf of the GM and RM
- Respond to HySat comments & escalated HySat comments in partnership with department leaders
- Notify the GM and RM in advance of any VIP guest arrival and support individual departments with information needed to deliver an extraordinary experience
- All other administrative duties for Executive Office as assigned
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent verbal and written communication skills
- Able to maintain composure and demonstrate good judgement in difficult situations
- Proven organizational, multi-tasking and time management skills with elevated attention to detail
- Demonstrated ability to work in a rapidly changing environment
- Advanced in computer functions necessary to operate in a windows environment and adaptable to new technology
- Ability to work any schedule, including weekends, holidays, nights, and variable shifts
- Ability to work a primary schedule of Thursday through Monday, Tuesday through Saturday or Wednesday through Sunday.
Job Summary
Full Time
$29k-47k (estimate)
03/30/2024
05/29/2024
The job skills required for GUEST EXPERIENCE MANAGER include Guest Service, Attention to Detail, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a GUEST EXPERIENCE MANAGER. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by GUEST EXPERIENCE MANAGER. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for GUEST EXPERIENCE MANAGER positions, which can be used as a reference in future career path planning. As a GUEST EXPERIENCE MANAGER, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary GUEST EXPERIENCE MANAGER. You can explore the career advancement for a GUEST EXPERIENCE MANAGER below and select your interested title to get hiring information.
If you are interested in becoming a Guest Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Experience Manager job description and responsibilities
Oversee food and beverage management, including inventory, ordering, and budget
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Guest Experience Manager will fulfill requests made by guests to ensure that they have an unforgettable experience.
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Be responsible for the entire guest experience
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Experience Manager jobs
Complete data entry tasks
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Created a cadence of communication to ensure stakeholders are informed on all relevant marketing activities and results.
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Collaborate with cross-functional teams to ensure a successful consumer experience by managing customer engagement and all floor interactions.
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Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
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Step 3: View the best colleges and universities for Guest Experience Manager.
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